Account Director, Scale

MERGE; Chicago (IL); On-site; USD 98,000 - 118,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

Lifestyle Spending Account

Employer Paid Life & Disability Ins.

Flexible Time off & Holidays

Job summary

MERGE seeks an Account Director, Scale to drive revenue growth and expand our Adobe services footprint in a senior client leadership role.

You’ll own high-level client relationships, coordinate cross‑functional teams, and shape account strategy with a focus on upsell and cross‑sell opportunities across multi-service engagements.

Qualifications

• 7+ years in account management, client services, or business development in a digital agency or similar setting.
• Proven track record of upselling and cross-selling multi-service engagements within existing accounts.
• Lead SOW and proposal development from scoping to pricing with clear business value.
• Build and nurture senior-level client relationships, including C-suite stakeholders.
• Excel at cross-functional collaboration with SMEs, Solutions, Partner and Operations teams.
• Strong business acumen and persuasive written and verbal communication.

Responsibilities

• Drive Revenue Growth & Account Expansion within your book of business, focusing on Adobe-related services.
• Coordinate cross-functional teams to build compelling, client-specific proposals.
• Lead drafting and refinement of SOWs and proposals with SMEs and PMs.
• Shape account strategy and annual plans with upsell/cross-sell aims and revenue milestones.
• Expand creative and brand footprint to position MERGE for AOR opportunities.
• Manage senior client relationships as a trusted growth partner, not just a vendor.
• Align with Adobe partner ecosystem to spot co-sell and expansion opportunities.
• Maintain pipeline, bookings, and revenue forecasts with accuracy.
• Adapt swiftly to changing client needs in a fast-paced environment.

Skills

Leadership

Revenue growth

Upselling/cross-selling

SOW/proposal leadership

Relationship-building

Cross-functional collaboration

Business communication

Job description

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, Scale, you will…

Serve as the primary orchestrator of MERGE's internal expertise and the main engine behind growing your assigned book of business, with a clear focus on expanding our Adobe technology services footprint. You’ll own senior, management-level client relationships, bringing proactive, compelling points of view that translate client goals into signed, revenue-generating work. Blending strategic account leadership with hands‑on execution, agility, and humility, you bring the proven ability to mobilize cross‑functional teams, spark growth, and build lasting, trust‑based partnerships.

What You’ll Do

• Drive Revenue Growth & Account Expansion: Own and hit growth targets within your book of business, focusing on expanding Adobe-related tech services engagements alongside broader multi-service opportunities.
• Coordinate Cross-Functional Teams: Bring Industry, Solutions, Partner, and Operations teams together seamlessly to build compelling, client‑specific proposals.
• Facilitate Proposals & SOWs: Lead the drafting and refinement of SOWs and proposals alongside Subject Matter Experts (SMEs) and Project Management, ensuring scope, pricing, and value narratives hit the mark before delivery.
• Shape Account Strategy & Planning: Build and maintain annual account plans centered on upselling, cross‑selling, and delivering clear business value with defined revenue milestones.
• Expand Creative & Brand Footprint: Uncover and cultivate opportunities to bring MERGE's creative and brand capabilities into existing accounts, positioning us for Agency of Record (AOR) status.
• Manage Senior Relationships: Serve as a trusted partner for clients, bringing forward proactive recommendations that position MERGE as a strategic growth partner rather than just a vendor.
• Align with Partners: Maintain a sharp understanding of the Adobe partner ecosystem, collaborating with Partner teams to spot co‑sell and expansion opportunities.
• Keep Track of Pipeline & Forecasting: Track and report on account‑level pipeline, bookings, and revenue progress against growth targets with accuracy and clarity.
• Adapt with Agility: Pivot seamlessly in a fast‑paced environment, responding to changing client needs and market shifts without missing a beat.
• Lead with Humility: Approach every cross‑functional team and client interaction as a true partner — listening intently, leaving ego at the door, and prioritizing joint success.

Who You Are

• Experienced & Capable Leader: You bring 7+ years of experience in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
• Proven Revenue Growth Record: You have demonstrated success upselling and cross‑selling multi‑service engagements (including creative, brand, or tech services) within existing accounts.
• Strategic Proposal Lead: You carry a strong track record of leading SOW and proposal development, from scoping and pricing to articulating clear business value.
• Relationship Builder: You possess proven ability to build and nurture senior‑level client relationships, including C‑suite and VP‑level stakeholders.
• Agile Collaborator: You excel at cross‑functional teamwork, comfortably mobilizing SMEs, Solutions, Partner, and Operations teams through influence, adaptability, and open communication.
• Business‑Savvy Communicator: You possess sharp business acumen and excellent written/verbal communication skills, making complex presentations and pitch moments feel effortless and engaging.
• Humble Team Player: You operate independently in fast‑paced environments while maintaining a collaborative, humble attitude focused on shared team wins.

Nice to Have

• Familiarity with the Adobe Experience Cloud ecosystem (e.g., AEM, Adobe Analytics, Adobe Target, Adobe Campaign) or equivalent platform/service line growth experience.
• Experience identifying or supporting AOR/creative expansion opportunities within existing client relationships.

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $98,300 - $117,950 + commission, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that includemeaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time off & Holidays
• Many other benefits and rewards

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!