Account Director, North America

Social Element; Missouri; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading global social media agency is seeking an experienced Account Director to enhance client relationships and manage large accounts. This fully remote role requires 7+ years in client-facing positions, particularly in digital/social media. You will work collaboratively to ensure client satisfaction while overseeing budgets and driving revenue growth. The position offers competitive benefits, including flexible working arrangements and generous holiday.

Benefits

100% Remote working

33 days of holiday

Paid sick time off

401(k) with employer matching

Flexible Fridays

Qualifications

• 7+ years of client-facing experience in digital/social media/community management.
• Proven track record of building and maintaining client relationships.
• Experience managing large, complex accounts with multiple stakeholders.
• Up-to-date knowledge of social platforms and industry trends.

Responsibilities

• Build strong client relationships and maintain existing accounts.
• Proactively identify opportunities to grow accounts and drive revenue.
• Collaborate with internal teams for efficient results.
• Oversee budgets and collaborate with finance for accuracy.

Skills

Client relationship management

Account management

Financial management

Social media expertise

Cross-functional collaboration

Job description

Overview

We are a fully remote role based in the United States, with travel required (10-15%) to attend in-person team and client meetings. Type: Full time, salaried role. Founded 23 years ago, we are a leading global, independent full-service social media agency on a mission to make social better for everyone. We aim to create unskippable content, scrolling safety, stronger connections, and meaningful impact. We are looking for a passionate Account Director to join our Client Services, NA team.

What You’ll Do

• Build strong client relationships: maintain and grow existing accounts, drive client satisfaction at every touchpoint, and act as a trusted advisor to ensure high levels of satisfaction and retention.
• Account management: proactively identify opportunities to grow accounts and drive revenue; work with the Senior Account Director and VP, Client Services to define team processes; lead and develop annual scopes of work, yearly planning, and quarterly business reviews; anticipate client needs and ensure on-time, on-budget delivery.
• Cross-functional collaboration: work with Social, Project Management, Creative, Strategy, and other functions to achieve effective, efficient results.
• Socially savvy: apply social media/community management expertise to guide clients and the broader agency in creating social-first work; stay current with the evolving social landscape.
• Financial acumen: oversee large budgets, forecasting, and financial statements; collaborate with Finance to ensure accurate billings and revenue tracking; maintain the agency’s health and profitability.
• Confident and clear communicator: articulate strong points of view informed by business understanding; remain calm under pressure and handle challenging conversations with grace and positive intent.

About You

• A Chameleon:
  • Ability to think big picture and get into the weeds as needed
  • Experience working on ambitious, nimble teams and willingness to roll up your sleeves
• Resiliency:
  • Experience in an agency environment; can meet client challenges and drive outcomes with optimism
• Solution-Oriented:
  • Lead the team to proactive thinking that grows the client’s business and the agency
  • Identify red flags and propose proactive solutions to mitigate risk
  • Demonstrate a strong ROI for clients
• Genuine Human:
  • Bring authentic self to work; foster a positive, collaborative environment; promote teamwork and open communication
• Curiosity:
  • Ongoing interest in clients’ evolving business; stay updated on industry trends, emerging technologies, and social platform changes

Experience

• 7+ years of client-facing experience in a digital/social media/community management agency, leading client services for high-profile brands and managing large scopes of work (ideally in tourism and/or CPG)
• Proven track record of building and maintaining client relationships and commercial success; growth in account management
• Experience managing large, complex accounts with multiple stakeholders and minimal supervision
• Up-to-date knowledge of social platforms, online communities, and trends
• Solid experience with financial management, including scoping and forecasting

Social Element Values

• Bring the joy: radiate energy, create an uplifting atmosphere, and spread positive vibes
• Trusted Pioneers: be trailblazers driven by curiosity, leading with best-in-class solutions and innovative ideas
• Everyone’s welcome: foster an inclusive, respectful environment with jargon-free communication
• We’ve got you: work with a professional, reliable, smart, prepared team that solves problems and delivers brilliantly
• Genuine humans: compassionate, honest, and real
• Curiosity: stay curious about clients’ evolving business and industry trends to identify opportunities for innovation

Benefits

Please note these benefits are for US-based employees only

• 100% Remote working
• 33 days of holiday (including bank holidays)
• Birthday off
• Annual Occasion Day off for an important event
• 1 Volunteer day off
• Paid sick time off
• Group medical, dental, and vision plans with employer contribution; one plan employer-covered
• Flexible spending accounts (FSA) & HSA options with employer contribution to HSA on select plans
• 401(k) with employer matching
• Employer-paid long-term/short-term disability
• Enhanced family-friendly policies
• Career Break: after 1 year of service, 4 weeks to 1 year unpaid leave
• Wellbeing support with 3 wellbeing days
• Flexible Fridays (half-day)

How To Apply

If you’re ready to make your mark, upload your resume and a cover letter explaining your personal/professional experience and why you’re excited to join our team. Include the specified details in your cover letter/video to ensure your application is processed.

• If you prefer a different format, contact [e-mail] for assistance with submitting your application. Applications via this inbox may not be processed.

Excited to embark on this journey with us? We can’t wait to hear from you!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Marketing Services