Account Director

Razorfish; New York (NY); On-site; USD 97,000 - 156,000; Full time

Benefits offered by this job

Paid Family Care for parents and/or\nc

Adoption, Surrogacy and Fertility

Pet adoption support

Employee Assistance Programs

Tuition Assistance

Flexible working arrangements

Work Your World program

Job summary

Razorfish in the United States is seeking an Account Director to manage client relationships, lead strategic initiatives, and drive business growth. This role requires a proactive, self-directed leader capable of managing complex projects, fostering senior stakeholder relationships, and delivering integrated marketing solutions across channels.

The ideal candidate brings 7+ years in account management within digital agency settings, strong communication skills, and a track record of guiding

Qualifications

• 7+ years of professional experience in account management, client services, or integrated marketing.
• Experience supporting large enterprise organizations.
• Proven ability to lead complex projects with multiple workstreams.
• Strong communication, presentation, and relationship-building skills.
• Ability to navigate senior stakeholder relationships.
• Experience across media, strategy, creative, and analytics.

Responsibilities

• Serve as the primary point of contact for clients on assigned business and foster long-lasting relationships.
• Lead weekly and daily account team activities, balancing client needs, objectives, and outputs.
• Develop understanding of client goals and industry dynamics to provide strategic counsel.
• Coordinate cross-disciplinary teams to ensure seamless campaign execution across channels.
• Regularly communicate progress, insights, and recommendations to clients.
• Identify risks and work with leads to mitigate threats to profitability.
• Lead kickoff through wrap-up meetings with stakeholders to ensure measurable results.
• Manage senior client relationships and act as a trusted advisor.
• Track account finances, ensuring profitability and client satisfaction.
• Proactively expand relationships and opportunities within current clients.
• Support annual account planning and provide regular updates.
• Assist in creating and managing SOWs and contract fulfilment.

Skills

Account management

Client services

Integrated marketing

Relationship management

Strategic counsel

Cross-functional leadership

Budgeting & forecasting

Job description

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people.

We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Overview

The Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions. The ideal candidate will bring strong agency experience, exceptional communication skills, and a proven ability to navigate complex organizations, build senior stakeholder relationships, and lead integrated marketing initiatives.

Responsibilities

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.


• Lead prioritization of weekly and daily Account Team activities, including hands-on day-to-day account leadership with the team; balancing agency and client needs, business objectives, team capacity, risk and meeting high expectations for the agency’s output.


• Develop a deep understanding of client goals, business objectives, competitive landscape, and industry dynamics to provide strategic counsel and drive measurable business outcomes.


• Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.


• Regularly communicate progress, insights, and recommendations to clients and key stakeholders.


• Anticipate and support risk assessments independently. Work in close partnership with discipline leads to identify and mitigate potential risks to the health and stability of the business, that protect both client value and agency profitability.


• Lead kickoff through wrap-up meetings with broader agency and partner stakeholders and ensure the success of projects and engagements meet client expectations and deliver measurable results.


• Effectively manage complex stakeholder groups and drive alignment across internal and external teams within large, matrixed organizations.


• Track and report on account financials, ensuring profitability, operational efficiency, and client satisfaction.


• Proactively expand relationships within current clients and identify opportunities for organic and broader business development opportunities.


• Support annual account planning processes and provide regular business updates independently and proactively.


• Support creation and management of SOWs and associated contract fulfillment requirements, approvals, change orders, recognize scope creep early, and follow-up actions independently and proactively.


• Mentor and support junior team members while delegating effectively, providing clear feedback, and fostering a collaborative, solutions-oriented team environment.

Qualifications

• 7+ years of professional experience in an account management, client services, or integrated marketing role within a fast-paced digital, media, or advertising agency.


• Experience supporting large enterprise organizations, preferably within energy, industrial, manufacturing, utilities, technology, or other highly regulated industries.


• Proven experience leading complex projects involving multiple workstreams, stakeholder groups, and cross-functional teams.


• Comfortable operating in fast-changing environments with incomplete information, shifting priorities, and multiple decision-makers.


• Demonstrated ability to manage senior client relationships and serve as a trusted business advisor.


• Demonstrated ability to operate with autonomy and sound judgment, knowing when to make decisions independently and when to elevate.


• Experience working across integrated marketing disciplines, including media, strategy, creative, digital, social, analytics, and communications.


• Strong financial acumen with experience managing budgets, forecasts, profitability, and scope management.


• Exceptional written, verbal, presentation, and relationship-building skills.


• Excellent problem-solving, time-management, and organizational skills.


• Understanding of corporate communications, sustainability, innovation, workforce, or stakeholder engagement initiatives is a plus.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our Best-in-class Wellness And Benefits Offerings Include

• Paid Family Care for parents and caregivers for 12 weeks or more


• Monetary assistance and support for Adoption, Surrogacy and Fertility


• Monetary assistance and support for pet adoption


• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance


• Tuition Assistance


• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more


• Matching Gifts programs


• Flexible working arrangements


• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)


• Business Resource Groups that support multiple affinities and alliances

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $97,375.00 - USD $155,961.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/15/2026.