Account Director

jellyfishcareers; New York (NY); Hybrid; USD 125,000 - 175,000; Full time

Benefits offered by this job

Discretionary bonus

401k retirement plan

Health insurance

Remote up to 60%

Paid parental leave

Job summary

Jellyfish is seeking an Account Director to act as the commercial and operational engine for a high-tech account, bridging client management and creative production with a focus on growth. This hybrid role is based in our NYC office, leading major launches and guiding the client through AI transformation.

You will manage cross-functional teams, champion innovative ideas, and drive end-to-end delivery while maintaining strong brand guardianship and strategic partnerships across regions.

Qualifications

• 7+ years of creative production and client management experience with multi-market brands.
• Experience working with large tech clients preferred.
• Knowledge of Generative AI and automated asset production.
• Experience leading AI transformation initiatives.
• Ability to manage cross-functional teams across time zones.

Responsibilities

• Act as the US Regional Lead cultivating key client relationships.
• Lead cross-functional teams to ensure flawless execution.
• Oversee AI-enabled E2E frameworks across production and strategy.
• Drive growth through upselling and retention strategies.

Skills

Creative production

Client management

Growth strategy

AI transformation

Team leadership

CRM (Salesforce)

Tools

Salesforce

Job description

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.

We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.

As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.

Capability Overview

At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.

Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.

Job Description

As the Account Director, you will serve as the commercial and operational engine for one of the agency’s most progressive, high-tech accounts. This is a hybrid role bridging client management and creative production execution, with a heavy emphasis on client consultation and growth.

You will lead major product launches, oversee complex creative production and brand guardianship workstreams, and serve as the strategic partner guiding the client through their AI transformation. This role requires a growth-minded "go-getter" who can comfortably champion big, innovative ideas while maintaining rigorous brand guardianship and end-to-end delivery ownership.

This is a hybrid position based out of our NYC office. The salary range for this role is between $125,000-175,000 USD, annually, and a final offer is dependent on experience.

Responsibilities

Account Leadership & Client Partnership

• Act as the US Regional Lead for a key account, cultivating deep-rooted relationships with key client stakeholders.

• Partner closely with an adjacent US Account Director and collaborate seamlessly with different capability and regional team leads across Mexico, the US, and EMEA.

• Serve as a proactive consultant, anticipating client needs, matching them to agency resources, and acting as the owner of budgets

• Directly manage, mentor, and develop a junior Account Executive (AE).

AI Transformation & Change Management

• Oversee and implement AI-enabled E2E frameworks across creative, strategy, production, localization, and copy validation workstreams

• Partner with internal teams to test emerging AI capabilities, building the operational frameworks and workflows necessary to successfully scale them for the client

• Drive the change management process, consulting with clients on how to integrate AI workflows and platforms into their marketing ecosystem, to unlock new product revenue streams for the business

End-to-End Creative Production & Growth

• Manage a high-volume marketing calendar and high-profile product launches across the Google business unit you are responsible for

• Direct cross-functional internal teams, including Project Management, Production, Creative, and Strategy, to ensure flawless execution.

• Drive the creative and experiential side of the account, taking big conceptual ideas and bringing them to life through end-to-end production.

• Meet aggressive commercial growth targets by proactively upselling new engagements, maximizing current account value, and ensuring exceptional retention.

Qualifications

• 7+ years of creative production and client management experience handling complex, multi-market global brands (tech or fast-paced digital accounts preferred)

• Proven track record working with large clients, preferably within the tech sector

• A strong working knowledge of how Generative AI, agentic workflows, and automated asset production are reshaping the creative landscape.

• Practical experience leading AI transformation. You must be able to demonstrate how you have successfully integrated AI into creative workflows, built operational frameworks, and navigated the change management challenges that come with tech adoption.

• Demonstrated ability to lead teams and clients through significant process or technology transformations without sacrificing output quality.

• Proven experience operating in sprint-based or highly iterative production environments, rather than purely waterfall frameworks

• A unique blend of strong client management (CM) commercial focus and clear project management (PM) operational understanding.

• Strong experience managing multi-million dollar account, scoping tech-enablement projects, and utilizing CRM tools (e.g., Salesforce) for pipeline health.

• Deep fluency in modern creative production practices, scaling content across multiple audiences and/or markets

• West Coast location preferred to align with West Coast clients (open to New York for the right candidate).

• A proactive, "go-getter" attitude with a natural ability to drive conversations around new, expansive ideas.

• Comfortably and constructively challenging legacy client briefs to propose more efficient, technology-first production methods.

• The ability to navigate complex global team dynamics, seamlessly aligning stakeholders across multiple time zones (West Coast, East Coast, Mexico, EMEA).

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.