Account Director

Arc Worldwide; Chicago (IL); On-site; USD 121,000 - 174,000; Full time

Benefits offered by this job

Paid family care

Adoption & fertility support

Pet adoption support

Medical and voluntary benefits

Tuition assistance

Flexible time off

Matching gifts

Flexible working

Work Your World program

Employee resource groups

Job summary

Arc Worldwide, a Publicis Groupe agency in Chicago, seeks an Account Director to lead and grow key client relationships, drive profitability, and ensure client retention. The role emphasizes strategic planning, cross-functional leadership, and delivering measurable results for diverse portfolios.

You will nurture senior client partnerships, guide account strategy, and collaborate with creative, media, and analytics teams to deliver integrated media solutions that align with clients’ business

Qualifications

• 8+ years of integrated media experience.
• Experience managing diverse portfolios and leading cross-functional teams.
• Strong written and verbal communication skills, including presentation experience.
• Strong conceptual thinker with the ability to continuously problem solve complex business challenges and service clients.

Responsibilities

• Lead and actively contribute to the account planning process.
• Leverage industry, agency, and technical knowledge to align products and services to meet existing and prospective client business needs (beginning to look beyond organic growth).
• Consistently strengthen and add value to clients and actively forge new relationships.
• Drive ongoing improvements in client satisfaction by ensuring client needs are heard and actively engaging in solutions and forward-thinking strategies.

Skills

Integrated media experience

Portfolio management

Cross-functional leadership

Communication skills

Presentation experience

Conceptual thinking

Job description

Company Description

Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies.

Company Description

Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies.

Overview

The Account Director is focused on building and nurturing client relationships. They will be responsible for the success, growth, and profitability of client accounts and enable client retention and new business potential.

Responsibilities

• Lead and actively contribute to the account planning process
• Leverage industry, agency, and technical knowledge to align products and services to meet existing and prospective client business needs (beginning to look beyond organic growth)
• Consistently strengthen and add value to clients and actively forge new relationships
• Drive ongoing improvements in client satisfaction by ensuring client needs are heard and actively engaging in solutions and forward-thinking strategies

Qualifications

• 8+ years of integrated media experience
• Experience managing diverse portfolios and leading cross-functional teams
• Strong written and verbal communication skills, including presentation experience
• Strong conceptual thinker with the ability to continuously problem solve complex business challenges and service clients

Additional Information

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $121,315.00 - USD $174,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/12/2026.