Account Development Associate - Kansas City

Master Halco, Inc.; Kansas City (MO); Hybrid; USD 76,000 - 84,000; Full time

Benefits offered by this job

Competitive pay

Quarterly Bonus Program

Health care plan

401(k) match

Tuition reimbursement

Paid time off

Discount opportunities

Job summary

Master Halco, Inc. is seeking an Account Development Associate to blend inside and outside sales, build valuable relationships, and drive profitable growth with assigned customers.

The role involves phone, in-person, and electronic interactions and requires learning all products to expand sales. You will manage orders, quotes, and delivery coordination, while supporting the outside sales team and maintaining strong product knowledge.

Qualifications

• Experience in inside sales and customer service.
• Excellent communication and people skills.
• Strong sales, customer service and negotiating abilities.
• Well-developed organizational and prioritization skills.
• Ability to learn quickly and work independently.
• Strong planning, time management and multi-project coordination.
• Proficiency in ERP/CRM and MS Office tools.

Responsibilities

• Develop customer relationships and conduct sales activities.
• Interact with customers by phone, in person, and electronically.
• Provide excellent service by addressing needs quickly and accurately.
• Grow sales and meet branch/company goals.
• Learn and sell all company products and services.
• Enter orders in ERP and coordinate delivery or pickup.
• Provide quotes and support outside sales as needed.
• Maintain product knowledge and respond to customer questions.
• Process payments and manage orders/returns administratively.

Skills

Inside sales

Customer service

Negotiation

Communication

Time management

Problem solving

Independent work

Tools

Infor M3

CRM

MS Teams

Excel

Word

PowerPoint

SharePoint

Job description

Overview

Secure a sales career within the fence / building products industry!

Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products is seeking an Account Development Associate at our local branch office.

Position Summary:

The Account Development Associate is a blend of both inside and outside sales and is responsible for building relationships, providing value, and profitable sales growth with assigned current and prospective customers.

The ADA must be an effective inside salesperson with the ability to perform occasional face-to-face outside sales calls. The core focus of the ADA is a base of assigned target customers which could benefit from an ADA’s ability to be both inside and outside sales.

Working With Us Has Its Rewards:

• Competitive pay rate at $76,000-$84,000
• Quarterly Bonus Program
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

Why Master Halco?

The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.

Responsibilities

Accountabilities and Responsibilities:

• Customer relationships and sales activities.
• Interact with customers over the phone, in person and electronically
• Provide excellent customer service by responding to customer needs quickly and accurately
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals
• Ability to learn and sell all products and services sold by the company
• Enter sales orders using the ERP system and work with the Branch Operations group to arrange delivery or customer pick up
• Keep customers informed of any changes to orders such as product availability or delivery dates
• Generate formal quotes using the ERP system to communicate material pricing and availability
• Support Outside Sales Associates in responding to customer needs as assigned
• Keep abreast of competitive situations and market intelligence and relay relevant information to Manager
• Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes
• Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods
• Collect and process customer payments for COD and past due AR balances
• Perform administrative duties related to customer orders and returns
• Adhere to all company SOP’s and policies
• Special projects as assigned by Manager
• Develop strong business relationships through face-to-face sales calls o Travel to assigned customers to develop relationships, find opportunities to provide value and growth sales
  • Each sales call must be made with a specific purpose that can bring value to the customer o Find and fill the gap in what the customer desires to have vs what they currently have in their current material supplier
  • Determine what motivates each customer to purchase and respond accordingly o Report face to face sales call summary information using the company’s CRM system

Keys to Success

• Having a customer serving mindset
• Being a trusted resource for customers and team members
• Ability to explore customers current and desired status and find gaps
• Present and execute solutions that fill gaps and add value to the customer and the company
• Succeed in providing value to customers and the company

Qualifications

Required Skills / Abilities

• Experience in inside sales and customer service
• Excellent communication/people skills (written and verbal)
• Well-developed sales, customer service and negotiating skills
• Strong organizational skills and attention to detail
• Ability to anticipate opportunities/challenges while employing strong problem-solving skills
• Ability to work independently, with minimal guidance, and manage workload/priorities as appropriate
• Effective planning, time management and priority setting
• Ability to manage multiple projects at once
• Excellent computer skills with the ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other various software used by the company

Required Certifications / Licenses: Valid driver’s license with a clean driving record.

Work Environment: Remote work, Office setting and field travel

Physical Demands: This job requires the ability to sit, climb, stand, lift and/or move. Must be able to travel