Account Developer

Staples; Florida; Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible PTO

Health and wellness programs

Employee discounts

401(k) match

Resumo da oferta

Staples is seeking an Account Developer to proactively support public sector customers in Florida, expanding account engagement and maximizing Staples Business benefits. You will drive meaning through a prioritized call list, identify growth opportunities, and support long-term customer retention and satisfaction.

Responsibilities include using professional selling skills, managing CRM interactions, collaborating with internal partners, and overseeing pricing negotiations to close opportunities.

Qualificações

• 1+ year account management or related experience.
• Proficient with CRM and MS Office tools.
• High school diploma or GED required.

Responsabilidades

• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel to close opportunities and achieve reactivation goals.
• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
• Provide regular progress updates on weekly and monthly revenue targets and KPIs as defined by sales leadership.
• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Conhecimentos

CRM proficiency

Active listening

Organizational skills

Result oriented

Team collaboration

Adaptability

Formação académica

High school diploma

Bachelor’s degree

Ferramentas

MS Word

Outlook

Excel

PowerPoint

Descrição da oferta de emprego

The Account Developer is responsible for proactively supporting public sector customers by identifying growth opportunities, expanding account engagement, and maximizing the benefits available through Staples Business. This high-velocity role utilizes a prioritized call list to drive meaningful customer conversations, uncover revenue opportunities, and support long-term customer retention and satisfaction.

What you’ll be doing:

• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.

• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.

• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.

• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.

• Manage the sales funnel to close opportunities and achieve reactivation goals.

• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.

• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.

• Provide regular progress updates on weekly and monthly revenue targets and KPIs as defined by sales leadership.

• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.

• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table:

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources, and customer purchasing data to drive productivity and customer outcomes.

• Persuasive communication skills, with an emphasis on active listening.

• Excellent organizational and time management skills.

• A solution-oriented mindset with a focus on results and self-motivation.

• Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.

• Ability to thrive in a team-oriented sales environment.

• Coachable, with the ability to adapt and incorporate feedback effectively.

What’s needed- Basic Qualifications:

• 1+ year account management or related experience

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources including experience with MS Word, Outlook, Excel, and PowerPoint.

• High school diploma / GED

What’s needed- Preferred Qualifications:

• Bachelor’s degree

• Public Sector knowledge a plus.

• Experience with business-to-business sales process.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (114 hours and Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

#LI-MC1

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.