Account Data Analyst

Purcell Tire & Service Centers; Reno (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Purcell Tire & Service Centers in Reno, NV is seeking a field-based Tire Performance Analyst to track tire data, build dashboards, and support sales with data-driven insights. You will visit fleets, collect wear and usage data, and present findings to customers and internal teams.

You will collaborate with fleet managers and maintenance leads, identify trends signaling service opportunities or risks, and maintain CRM records while ensuring safety and reliability in all activities.

Qualifications

• Tire industry knowledge and safety procedures are essential.
• Customer service principles and satisfaction evaluation.
• Solid mathematical skills for analysis and reporting.
• Understanding of sales and marketing concepts in a tire / fleet context.
• Ability to gather information from sources and stakeholders.
• Analytical skills to identify underlying factors in data.
• Skill in compiling, coding, and validating information.
• Commitment to updating technical knowledge and applying it on the job.

Responsibilities

• Perform hands-on fieldwork at trucking fleets and OTR sites.
• Track and analyze tire data including wear, hours, miles, and removal reasons.
• Create dashboards and reports showing performance trends and cost metrics.
• Prepare presentations on account performance and scrap-out findings.
• Support sales by joining customer visits and presenting findings.

Skills

Tire industry

Customer service

Mathematics

Sales & marketing

Getting information

Analyzing data

Processing information

Updating knowledge

English language

Interpreting information

Active listening

Writing & speaking

External communications

Education

Bachelor's degree preferred

Tools

CRM software

Microsoft Excel

Google Slides

Microsoft PowerPoint

Job description

Mission

Track and analyze commercial tire performance for key accounts by creating customer reports and presentations that support sales efforts and align with a commitment to delivering exceptional customer experiences.

Key Responsibilities

• Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites, including inspecting tires and pulling wear and removal data
• Track and compile tire data such as tread wear, hours and miles in service, removal reasons, and scrap-out analysis (truck and earthmover)
• Create and maintain account dashboards and reports, including performance trends and cost-per-hour and cost-per-mile metrics
• Prepare presentations covering account performance and scrap-out findings
• Support sales representatives at key accounts by joining customer visits and helping present findings
• Partner with fleet managers and maintenance leads to gather field data directly
• Identify and flag trends that signal service opportunities or customer risk
• Maintain accurate records in the CRM and tracking systems
• Learn product line specifications
• Travel regularly within the assigned territory
• Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate
• Follow Purcell’s safety culture and perform all work in a safe manner
• Maintain regular attendance according to the assigned schedule
• Perform other essential and non-essential duties as assigned by management

Required Education, Experience, Licenses & Certifications

• Bachelor’s degree preferred
• Driver’s license required

Job Knowledge, Skills, and Abilities (KSAs)

• Tire Industry: Essential industry information including tire brands, designs, treads; proper safety and functional procedures; and relevant customer markets
• Customer Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction
• Mathematics: Knowledge of arithmetic, algebra, geometry, statistics, and their applications
• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services
• Getting Information: Observing, receiving, and obtaining information from relevant sources
• Analyzing Data or Information: Identifying underlying principles, reasons, or facts by breaking information or data into parts
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
• Updating and Using Relevant Knowledge: Staying up to date technically and applying new knowledge to the role

Tools and Technology KSAs

• Computers and Programs: Proficient use of computer hardware and software
• Customer relationship management (CRM) software: Proficient use of CRM systems
• Presentation software: Google Slides; Microsoft PowerPoint
• Spreadsheet software: Microsoft Excel

Cognitive KSAs

• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches
• Problem Sensitivity: Recognizing when something is wrong or likely to go wrong
• Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense
• Inductive Reasoning: Combining pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events
• Persuasion: Persuading others to change their minds or behavior
• Service Orientation: Actively looking for ways to help people

Communication KSAs

• English Language: Knowledge of structure and content of English, including meaning and spelling, rules of composition, and grammar
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used
• Active Listening: Paying full attention, understanding points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Writing and Speaking: Communicating effectively in writing and interpersonal speaking as appropriate for the audience
• Communicating with People Outside the Organization: Communicating with external customers, the public, and other outside sources in person, in writing, by telephone, or by email

Physical Requirements

• Lifting, carrying, and pushing/pulling up to 100 lbs
• Standing, walking, climbing
• Stooping/kneeling, crouching/crawling, twisting, leaning
• Driving
• Seeing and hearing