Account Coordinator, Small Business Unit - Commercial Lines

Relation-Insurance-Services; Fresno (CA); On-site; USD 2,914,000 - 5,895,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Employee assistance program

Job summary

Relation Insurance Inc. seeks an Account Coordinator, Xpress to ensure the accuracy and timeliness of policy documents, renewals, and day-to-day servicing for small commercial accounts, serving as the primary client contact.

The role supports the Account Management team and facilitates carrier communications to keep service levels high. The candidate should hold a Property & Casualty license, have 2+ years of client service in commercial lines, and possess strong analytical, Excel and PowerPoint

Qualifications

• A Property and Casualty License from state of domicile is required and must be maintained.
• Associate in Insurance (AINS) and/or CISR designation preferred.
• High School Diploma or equivalent. Four-year degree preferred.
• Minimum 2+ years of client service experience in the insurance industry with a focus on commercial lines.
• Bilingual (Spanish/English) a plus or a must in some locations.
• In-depth understanding of commercial lines of coverage.
• Strong analytical and mathematical skills.
• Must be able to understand written and oral communications and interpret information written within policies.
• Proficient skills in Microsoft Office (Excel and Word).
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Responsibilities

• Serves as a point of contact for the client and manages policy documents, renewals, and servicing tasks for small commercial accounts.
• Identifies, researches and resolves standard client issues in partnership with Account Management.
• Supports remarketing of renewals to maintain high client retention and creates proposals as directed.
• Reviews policies from carriers for accuracy and expedites corrections to policies, endorsements, and applications.
• Facilitates prompt carrier responses to settle claims and communicates significant audit differences to clients.
• Maintains knowledge of industry trends, new products, legislation, and technology to improve service quality.
• Adopts innovative technology, including proprietary AI solutions, in the service process.

Skills

Analytical skills

Mathematical skills

PowerPoint

Presentation skills

Interpersonal skills

Communication skills

Excel

Word

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree preferred

AINS

CISR

Tools

Excel

Word

PowerPoint

Job description

WHO WE ARERelation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.WHAT WE’RE LOOKING FORThe Account Coordinator, Xpress is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests for small commercial accounts, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.A GLIMPSE INTO YOUR DAYServes as a point of contact for the client. Monitors client questions, provides recommendations in partnership with the Account Management Team on appropriate coverage changes and/or contractual requirements.Identifies, researches and provides resolutions for standard client issues.Provides support to the Account Management team in the remarketing of renewals to ensure a high level of account retention. Creates proposals as directed by the Account Manager.May review policies received from carriers to ensure accuracy to specifications/binders; expedite with insurance carriers needed corrections to policies received, process or prepare (order, follow-up and/or check) endorsements and applications.Facilitates the prompt response from carriers in an effort to work toward a settlement of all claims.Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed at the direction of the Account Management team. Proactively communicates with client any significant audit differences.Reviews cancellations and determines the reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity at the direction of the Account Management team.Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.Performs other projects, duties, and tasks, as assigned.WHAT SUCCESS LOOKS LIKE IN THIS ROLEA Property and Casualty License from state of domicile is required and must be maintained.Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.High School Diploma or equivalent. Four-year degree preferred.Minimum 2+ years of client service experience in the insurance industry with a focus on commercial lines.Bilingual (Spanish/English) a plus or a must in some locations.In-depth understanding of commercial lines of coverage.Strong analytical and mathematical skills.Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.Must be able to understand written and oral communications and interpret information written within policies.Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.Intermediate knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.WHY CHOOSE RELATION?Competitive pay.A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.Career advancement and development opportunities..Note: The above is not all encompassing of the full position description.Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance..$21.15 - $42.79