Account Coordinator - Personal Lines

Relation Insurance Services; Modesto (CA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

401K

Employee assistance programs

Paid time off

Paid holidays

Job summary

Relation Insurance Services is seeking an Account Coordinator in Modesto, CA to ensure accuracy and timeliness of policy documents, renewals and servicing requests. You will be the primary contact for administrative tasks related to client policies and stay abreast of insurance product developments.

The role emphasizes supporting the Account Management team, handling routine client issues, and maintaining precise documentation while leveraging technology to deliver top-tier service.

Qualifications

• License: Property & Casualty from state of domicile
• AINS and/or CISR preferred
• High School Diploma or equivalent required
• Four-year degree preferred
• 3+ years client service in personal lines insurance
• Bilingual Spanish/English a plus in some locations
• Strong interpersonal and communications skills
• Proficient in Microsoft Office, agency systems, and rating tools

Responsibilities

• Serve as initial client contact and coordinate with Account Management on coverage changes
• Identify and resolve routine client issues
• Maintain accurate client files and documentation
• Assist with renewal remarketing and proposals
• Review carrier policies for accuracy and expedite endorsements
• Ensure prompt carrier responses to expedite claim settlements
• Communicate audit differences and corrections to clients
• Review cancellations to retain clients while protecting company interests
• Keep up to date with industry trends and new products
• Adopt AI tools to improve client service delivery
• Participate in special projects as assigned

Skills

Bilingual Spanish/English

Analytical skills

Interpersonal skills

Presentation skills

Communication skills

Driver's license/ travel

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office (Excel & Word)

Agency management systems

Online rating systems

Job description

What We’re Looking For

The Account Coordinator is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.

What We’re Looking For

The Account Coordinator is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.

A GLIMPSE INTO YOUR DAY

• Serves as initial point of contact for the client. Monitors client questions, provides recommendations in partnership with the Account Management Team on appropriate coverage changes and/or contractual requirements.
• Identifies, researches and provides resolution for routine or basic client issues.
• Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures, and best practices. Maintains a high degree of accuracy in document management systems.
• Assists the Account Management team with the remarketing of renewals to ensure a high level of account retention. Prepares proposals as directed by the Account Manager.
• May review policies from carriers for accuracy, expedite corrections, and handle endorsement and applications.
• Ensures carriers respond promptly to expedite claim settlements.
• Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed at the direction of the Account Management team. Proactively communicates with client any significant audit differences.
• As directed by the Account Management team, reviews cancellation requests, identifies reasons, and attempts to retain client accounts while preserving the company’s financial interests.
• Keeps up to date with industry trends, new products, legislation, coverage, and technology to improve knowledge, performance, and client services.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.
• Special projects and other duties as assigned.

What Success Looks Like In This Role

• A Property and Casualty License from state of domicile is required and must be maintained.
• Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.
• High School Diploma or equivalent required. Four-year degree preferred.
• Minimum 3 years of client service experience in the insurance industry with a focus on personal lines.
• Bilingual (Spanish/English) a plus or a must in some locations.
• In-depth understanding of personal lines of coverage.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Must be able to understand written and oral communications and interpret information written within policies.
• Proficient skills in Microsoft Office (primarily Excel and Word)., agency management systems software, and online rating systems.
• Intermediate knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note: The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$20.67 - $36.54