Account Coordinator | OEM Team

Team Velocity Marketing; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an entry-level Account Coordinator to join its dynamic OEM Team in Phoenix. This role is perfect for someone passionate about the automotive industry and eager to learn integrated marketing strategies. You will collaborate with various teams to ensure timely deliverables while providing exceptional customer service. The ideal candidate will be detail-oriented, organized, and possess strong communication skills. This position offers a fantastic opportunity to grow within a forward-thinking company that is revolutionizing automotive marketing through innovative technology and strategic communication planning.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Wellness Programs

Qualifications

• 1-2 years of professional experience, preferably in an agency setting.
• Strong understanding of integrated marketing strategies and automotive industry.

Responsibilities

• Assist with Client communications and meeting documentation.
• Maintain constant communication with Account Teams on deliverables.
• Support Account Management team with various tasks.

Skills

Communication Skills

Organization

Critical Thinking

Customer Service

Digital Marketing

Education

Bachelor's degree in Marketing

Bachelor's degree in Advertising

Bachelor's degree in Communications

Tools

Microsoft Office

Apollo Technology Platform

Job description

As an Account Coordinator on the OEM Team for Team Velocity, you must possess superior communication skills and have a working knowledge of Agency-Client relationships and processes. You will work closely with OEM and Onboarding team members, Regional Account Directors (RADs), and the Production Team to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.

You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is an entry-level, full-time, salaried, on-site position located in our Phoenix, AZ office. Candidate must reside within daily commuting distance to the Phoenix office.

Ideal Candidate
You understand integrated marketing strategies, including traditional and media. You understand the urgency of deadlines. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies, and our proprietary technology platform, Apollo.
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications.
• Participate in and document Client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes.
• Assist with resolving Client questions and needs in a timely manner.
• Work to problem-solve production issues and errors; escalate issues as needed.
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results.
• Problem-solve production issues and resolve them in a timely manner.
• Update and maintain Clients’ Consumer Portal(s).
• Learn and maintain knowledge of compliance and co-op requirements for all in-program manufacturers (Ford and Lincoln).
• Support Account Management team with additional tasks as needed.
• Work ahead on client deliverables; what you know in advance, do in advance.
• Share responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities.
• Be a positive, proactive, and productive brand team member.

Additional Responsibilities

• Know your Client! Learn and maintain knowledge of Client Accounts; understand their Perfect Market.
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients.
• Continually seek ways to add value to the Client/Agency relationship.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• A minimum of 1-2 years’ professional experience.
• Agency experience, preferred.
• Automotive Agency, Automotive In-House Marketing, and/or Customer Service experience, preferred.
• Proficient in Microsoft Office.
• Extremely organized, task and detail-oriented.
• Must be a critical thinker.
• Exceptional communication skills, demonstrated ability to write, listen, and articulate in a clear, concise, and professional manner.
• Demonstrated ability to proactively take ownership of projects.
• Ability to establish priorities and objectives.
• Must be flexible in a fast-paced, ever-changing environment.
• Must maintain focus and constructive behavior under pressure.

Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k) matching, wellness, and more.

Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY
Team Velocity is revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.