Account Coordinator/Customer Support

VIBRANT Marketing; Alton (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vacation and holidays

Referral bonus program

Professional development access

Travel across the USA for activations

Work with distinctive brands at events

Job summary

VIBRANT Marketing seeks an Account Coordinator to join our Client Services team. This role focuses on planning, producing, and executing experiential marketing programs for both B2B and B2C audiences, with travel across the USA to support activations.

The candidate thrives in a fast-paced agency setting and can manage multiple workstreams from concept through on-site delivery. Reporting to the Brand Experience Manager, you will coordinate plans, briefs, staffing, budgets, and post-program

Qualifications

• Two to three years in marketing, experiential, events, or integrated agency environments.
• Ownership of projects or workstreams from planning through execution.
• Experience coordinating vendors, production partners, logistics, or field teams.

Responsibilities

• Support planning and delivery of experiential marketing programs (B2B and B2C).
• Own multiple project elements, from planning to onsite execution and post-program reporting.
• Develop project plans, staffing, briefs, and budgets with the Brand Experience Manager.
• Train and manage Brand Ambassadors and field teams as needed.
• Serve as primary contact for clients, partners, vendors, and onsite teams.
• Monitor spending and ensure programs stay within approved budgets.
• Travel to program locations and oversee onsite execution when required.

Skills

Project management

Communication

Independent work

Team coordination

Vendor coordination

Education

Bachelor’s degree in marketing or related field

Job description

VIBRANT Marketing is a leading North American commercial marketing firm. We bring success to our clients by providing engaging brand experiences and sales solutions capabilities. For leading brands, start-ups, or challengers we help accelerate and/or energize their commercial effort.

VIBRANT tackles the business problems of its clients and partners by enhancing, re-energizing or redefining their brand experience. Our expertise is based on its ability to connect live/online events, retail, trade, digital platforms, innovations and all communications in a cohesive business system that promotes engagement and drives value. In the end, we bridge the gap between sales and marketing and help accelerate the commercial roll out of our clients. To support our continued growth in the United States, we are seeking an Account Coordinator to join our Client Services team.

Reporting to the Brand Experience Manager, the Account Coordinator (internally titled Brand Experience Specialist) will help lead the planning, production, and execution of experiential marketing programs in B2B and B2C settings. This role is suited to an agency professional who owns projects or program elements, thrives in a fast-paced environment, and is comfortable taking ideas from initial planning through onsite execution.

This remote position is open to candidates who reside and will perform their work in Ohio, Michigan, Illinois, Georgia, Florida, or Tennessee.

Health and benefits coverage

• Competitive vacation and holiday programs
• Lucrative employee referral bonus program
• Collaborative teams with access to support and professional development
• Work remote and travel across the USA to support activations
• Opportunities to work with distinctive brands at events and festivals across the United States
• A workplace that supports a balanced approach to work and life

Responsibilities

• Support the planning and delivery of experiential marketing programs across the U.including business to business events, trade shows, and brand activations
• Take ownership of multiple project elements and workstreams from planning through onsite execution and post program reporting
• Develop project plans, workback schedules, staffing schedules, creative production briefs, and logistical requirements in partnership with the Senior Brand Experience Manager
• Train, brief, and manage Brand Ambassador and field teams as required
• Serve as a professional point of contact for clients, partners, vendors, and onsite teams
• Monitor project spending and support the delivery of programs within approved budgets
• Contribute to project plans, status updates, recaps, and postmortems
• Travel to program locations and oversee onsite execution when required

Qualifications

• Two to three years of experience within a marketing, experiential, events, or integrated agency environment
• Demonstrated ownership of projects, programs, or substantial workstreams from planning through execution
• Experience managing multiple concurrent projects in a fast-paced environment
• A passion for experiential marketing, with a commitment to staying informed about emerging trends, technologies, and best practices that shape memorable brand experiences.
• The ability to work independently, take initiative, and move projects forward with appropriate guidance
• Experience coordinating vendors, production partners, logistics, or field teams
• Willingness and ability to travel approximately
• Availability to work extended hours, evenings, and weekends during activations when required
• A bachelor’s degree or diploma in marketing, communications, event management, or a related field is an asset
• Experience supporting business to business events or trade shows
• Experience with digital or technology enabled brand experiences
• Exposure to project budgets, estimates, purchase orders, or expense reconciliation
• Experience working with beverage alcohol brands

Candidates should be comfortable with the realities of experiential marketing. The role includes regular travel, onsite responsibilities, and longer hours during certain activations. If you are an agency professional who enjoys taking ownership, solving problems, and delivering strong experiences in the field, we would like to hear from you.

VIBRANT does not conduct recruitment through personal email addresses (e.g,