Account Coordinator

Gruppo Orsero; Vineland (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary $70,000 – $90,000 per year

Health, dental and vision insurance

401(k)

Paid time off

Growth path toward Account Manager

Job summary

Gruppo Orsero in Vineland, NJ is expanding its Southeast and West Coast key accounts and seeks two Account Coordinators to manage day-to-day details and be the primary liaison between customers and operations.

You will enter and confirm orders, track shipments, respond to routine questions on availability/pricing, and coordinate with Logistics and QA. Prior experience in customer service or order management is required; ERP familiarity is preferred.

Qualifications

• 2+ years of experience in customer service, sales support, or order management.
• Proficiency in Excel.
• Eligible to work in the United States.

Responsibilities

• Manage orders: Enter and confirm orders, track shipments and update customers on delivery status.
• Answer routine customer questions on availability, pricing and deliveries; escalate bigger issues to the Account Manager.
• Coordinate with operations: Work with Logistics, Vineland team and QA to keep orders on time and in spec; process claims, credits and adjustments.
• Support pricing and bids: Maintain price sheets, gather data for RFP/RFQ responses and send crop/supply updates.
• Prepare reports: Pull sales and service reports, track progress against account goals and prepare materials for seasonal reviews and customer meetings.
• Keep records organized: Update CRM and schedule meetings/travel for the Account Manager.

Skills

Customer service

Sales support

Order management

Spanish

Tools

Excel

ERP systems

Job description

Hello #TruccoPeople!
Trucco is a family-owned importer and nationwide distributor of fresh produce, dried fruits and nuts. Founded in 1937 and headquartered at the Hunts Point Terminal Market (Bronx, NY), we operate a 200,000 sq. ft. distribution center in Vineland, NJ. Our programs include kiwifruit, citrus, grapes, chestnuts and more, sourced worldwide for year-round supply. Trucco is part of Orsero Group, one of Europe's leading fresh produce distributors.
The role
As we grow our key accounts in the Southeast and on the West Coast, we are adding two Account Coordinators to keep those accounts running smoothly day to day. You will partner with our Account Manager and handle the daily details of our key accounts, so the Account Manager can focus on strategy, travel and growth. You will be the first point of contact for routine customer needs and the link between our customers and our operations teams.

What you'll do

• Manage orders. Enter and confirm orders, track shipments and keep customers updated on delivery status.
• Be the first point of contact. Answer routine customer questions on availability, pricing and deliveries, and escalat bigger issues to the Account Manager.
• Coordinate with operations. Work with Logistics, the Vineland team and QA to keep orders on time and in spec; process claims, credits and adjustments.
• Support pricing and bids. Maintain price sheets, gather data for RFP/RFQ responses and send out crop and supply updates.
• Prepare reports. Pull sales and service reports, track progress against account goals and prepare materials for seasonal reviews and customer meetings.
• Keep things organized. Keep customer records and the CRM up to date, and help schedule meetings and travel for the Account Manager.

Requirements

Required Qualifications

• 2+ years of experience in customer service, sales support, or order management.
• Proficiency in Excel.
• Eligible to work in the United States.

Preferred Qualifications

• Experience with ERP or order-entry systems.
• Background in food distribution serving retail customers.
• Familiarity with produce seasonality and PACA.
• Experience supporting retail grocery or produce accounts, such as working with supermarket buyers, handling produce orders for retail chains, or managing customer communication around deliveries and claims.
• Fluency in Spanish.

Benefits

What you'll find at Orsero

• Salary of $70,000 – $90,000 per year;
• Health, dental and vision insurance;
• 401(k);
• Paid time off;
• A clear growth path toward an Account Manager role;
• The stability of a family-owned company with nearly 90 years in produce, backed by an international Group.
  

Gruppo Orsero is an equal opportunity employer and welcomes applications from all people, in accordance with applicable law. We encourage candidates of every age, gender, sexual orientation, background, disability, and personal belief to apply.