Account Coordinator

Thinkahead; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Plus more! See benefits

Job summary

AHEAD is hiring a Sales Operations Specialist to join our Operations team in the United States. The role focuses on independently managing the sales orders process and delivering high-level service to assigned accounts.

You will coordinate with warehouse, manufacturing, and engineering teams to ensure orders meet promised deadlines and are executed with accuracy. A minimum of two years in a fast-paced sales environment is required.

Qualifications

• Minimum of two years’ experience in a high-volume, fast-paced sales environment.
• Experience in sales operations or related specialist roles.
• Ability to work independently and as part of a team.

Responsibilities

• Accept and book customer orders, ensuring documents are complete and accurate.
• Schedule and moderate cross-departmental meetings to review order status.
• Coordinate with warehouse, manufacturing, and supply chain to meet deadlines.
• Collaborate with Product Engineering to resolve changes and ensure proper order revisions.
• Identify process improvements and work with customers to optimize workflows.
• Maintain accurate customer profiles in ERP before pushing to Hatch portal.
• Provide high-level, high-touch service and issue resolution for clients.

Skills

Sales operations

ERP systems

Communication skills

Team collaboration

Attention to detail

Time management

Tools

Hatch portal

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.

Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and elevate to individual internal department managers for issue resolution as follows:
• Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
• Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
• Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
• Collaborate with Product Engineering department to resolve engineering change request orders as follows:
• Analyze customer requests to ensure Engineering has all the information needed to complete requests.
• Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customers
• Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback
• Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions
• Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
• Perform other related duties as assigned and required by Customer Service Manager
• Ability to become a trusted partner to external clients, resulting in increased revenue
• Ability to understand/analyze client needs and link them to company offerings
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
• Strong verbal and written communication skills
• Ability to easily build rapport at all levels with both internal and external clients
• High level of attention to detail and exceptional organizational skills
• Excellent time management and multi-tasking skills
• Ability to adapt and react to quick changes
• Ability to work independently on projects
• Ability to work effectively and efficiently under pressure
• Minimum of two years’ experience working in a high volume, fast-paced sales environment required
• Minimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• - Medical, Dental, and Vision Insurance
• - 401(k)
• - Paid company holidays
• - Paid time off
• - Paid parental and caregiver leave
• - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to Candidate Privacy Notice or contact us at [e-mail].

You may opt-out of the review or analysis of your application and resume by AI tools by using General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.