Account Coordinator

Team Velocity; Phoenix (AZ); On-site; USD 48,000; Full time

Job summary

Join a dynamic and innovative marketing agency as an Account Coordinator! This entry-level position is perfect for someone eager to learn about the automotive industry and integrated marketing strategies. You'll collaborate closely with a talented team to support client accounts, ensuring timely deliverables and exceptional customer service. If you're detail-oriented, organized, and ready to thrive in a fast-paced environment, this role offers a fantastic opportunity to kickstart your career. With competitive compensation and a supportive culture, you'll be part of a team that's revolutionizing the automotive marketing landscape. Don't miss out on this chance to make an impact!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Vacation

Wellness Programs

Qualifications

• Entry-level position requiring a Bachelor's degree in Marketing or related field.
• 1+ years of professional experience preferred, especially in automotive marketing.

Responsibilities

• Coordinate with Account Teams to ensure timely deliverables and resolve client needs.
• Prepare Customer Success documents and maintain communication with clients.

Skills

Communication Skills

Critical Thinking

Organization

Customer Service

Digital Marketing

Education

Bachelor's degree in Marketing

Bachelor's degree in Advertising

Bachelor's degree in Communications

Tools

Microsoft Office

Job description

As an entry-level Account Coordinator for the Customer Success Team, you must possess superior communication skills and have a working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Directors (RADs), and the Production and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is an ENTRY-LEVEL, full-time, salaried position located onsite at our Phoenix Office location. Candidate must be located in the greater Phoenix area within commuting distance to our location.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand the urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency, that’s a plus!

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo
• Prepare Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Resolve Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 1+ years’ professional work experience
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

Compensation

This entry-level position offers competitive compensation, commensurate with experience, starting at $48,000 annually. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please SUBMIT a current resume and contact information. Please note, given the overwhelming applicant response to our post the recruiting team is only able to reach out to applicants who are selected to move forward. If you are selected, one of our Talent Managers will reach out to you within 7-10 business days from your submission. Thank you, and best of luck!

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Customer Service
• Industries
• Marketing Services, Advertising Services, and Technology, Information and Internet