Account Coordinator

Beyondthecontract; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with match

HRA/HSA contribution

Free daily lunches

Onsite gym

Leadership training

Job summary

NorthPoint Development LLC is seeking an Account Coordinator to support day-to-day client needs and ensure timely, effective communication with internal and external stakeholders. This role emphasizes accuracy, responsiveness, and service excellence in a fast-paced environment.

The ideal candidate will manage multiple tasks, adhere to SOPs, and proactively document issues while maintaining professionalism and strong client relationships.

Qualifications

• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• Ability to multi-task in a fast-paced, client-facing environment.
• Willingness to learn new computer programs and systems.

Responsibilities

• Communicate with clients via phone, email, and various systems.
• Execute on Standard Operating Procedures.
• Troubleshoot issues and errors promptly.
• Document detailed exceptions and communicate them effectively.
• Maintain a high level of positive client service while staying firm on expectations.

Skills

Time management

Interpersonal communication

Written and verbal communication

Multi-tasking

Organizational skills

Technical aptitude

Job description

Career Opportunities with NorthPoint Development LLC

Current job opportunities are posted here as they become available.

At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting.

The Role

The Account Coordinator supports the day-to-day needs of our clients. This teammate will ensure that we are communicating timely, effectively, and with intentionality to internal and external stakeholders.

Day To Day Responsibilities:

• Communication via phone, email, and various systems
• Executing on Standard Operating Procedures
• Troubleshooting issues and errors
• Detailed Exceptions tracking - When something goes wrong we document and communicate the issue
• Maintaining a high level of positive Client Service - We are kind, but firm with service expectations

Who We Are Looking For:

WarehouseQuote only hires A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live. We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

• Excellent time management, interpersonal, listening, and written and verbal communication skills
• Strong technical skills and ability to learn computer programs
• Ability to multi-task, stay organized, and adapt quickly in a fast-paced, customer-focused environment
• Teammates who are committed to our CORE VALUES:

Putting People First

• Our team doesn’t leave anyone behind. If help is needed, we jump in to support

Do The Right Thing Every Time

• Even when it doesn’t benefit individuals or the organization, we always do what’s right

Taking Ownership of Every Situation

• This includes our mistakes, and our personal development
• We will never risk the long term health of the company for short term gain

Living Generously

• We selflessly and humbly give of our time and talent to make a positive impact on those around us
• 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote
• $2,000 annual HRA/HSA contribution
• 401k with 100% match, up to 6%, immediately vested upon enrollment
• Reimbursement programs: childcare, tuition, wellness, cellphone
• Free daily lunches
• Leadership and development training
• Men and women haircuts
• Onsite gym

What Comes Next:

• The HR hiring manager will review your resume and determine if we feel there is a match based on your skill set.
• If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.
• If there is mutual interest, we will proceed with a technical interview with one or more team members, a case interview, and finally a culture-based (non-technical) interview that will see if we are a match culturally for our organization.

All shortlisted applicants will be contacted by email from @email.clrco.com, @hrmdirect.com, @clearcompany.com, or @northpointkc.com - please monitor all of your email folders for messages from those domains!