Account Coordinator

The Franklin Group Inc; Boise (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

401(k)

Paid time off

Holiday pay

Disability & life insurance

Job summary

The Franklin Building Supply in Boise, ID is seeking a dedicated CSR/Estimator to coordinate customers’ needs from initial estimates through invoicing. You will work closely with the Sales team, manage bids, liaise with vendors, and ensure timely processing of orders.

Ideal candidates bring strong communication, time management, and detail-oriented skills, with a background in building materials. A valid driver’s license and reliability are essential for success in this role.

Qualifications

• Communicate effectively, both verbally and in writing.
• Ability to prioritize tasks and manage time effectively.
• Willing to be versatile, understand and follow directions.
• Devoted to growing knowledge base.
• Dependable, trustworthy and punctual.
• Time management to complete tasks quickly and productively.
• Self-motivated with stamina and focus for outstanding work.
• Hold a valid driver’s license with clean record.
• Take detail seriously.

Responsibilities

• Coordinate customers’ needs from estimating through invoicing with the Sales (CSR) team.
• Submit and track bid packets for new and existing customers.
• Engage with vendors for product availability, lead times and pricing.
• Generate sales orders and manage special orders promptly.
• Collaborate with the yard to plan loads and schedules.
• Identify material shortages and help resolve scheduling issues.
• Communicate substitutions and adjust quotes as needed.
• Review customer accounts for discrepancies and resolve with the right contacts.
• Assist in scheduling deliveries and returns for smaller jobs.
• Help improve the overall customer experience alongside CSR team.

Skills

Communication

Time management

Detail oriented

Self-motivated

Dependable

Driver's license

Tools

Outlook

Word

Excel

Job description

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our seventh consecutive year, we ranked in the Top 10 Best places to work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding and more. We also manufacture some products including trusses, cabinets, doors and granite counter tops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20 or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee owners.
• We are committed to working safer, smarter and more efficiently than ever before. We are making significant investments in tools, equipment, training and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose

Works closely with the Sales (CSR) team to coordinate the customers’ needs from estimating through invoicing.

Duties and Responsibilities

• Work with Treasure Valley Estimating/software for plan/takeoff requests.
• Submit, track, review, and create bid packets for new/existing customers.
• Work with vendors for product availability, lead time, and pricing.
• Generate sales/special orders in a timely manner.
• Identify tasks you can deal with/complete to increase CSR capacity.
• Collaborate with yard to determine load building/scheduling strategies.
• Be proactive in identifying any material shortages/scheduling issues. Offer help/advice on how to get the
• customer taken care of.
• Communicate with yard to discuss material substitution solutions.
• Analyze/Review customer account discrepancies. Pricing, salespersons, job information accuracy and work
• with proper people/persons to resolve.
• Submit new/upcoming project information accurately.
• Complete job sales audits/reviews when necessary.
• Willing to work with all internal departments to share all available information to enhance customer
• experience.
• Have the ability to make decisions in the event of absences/vacations.
• Willingness to go above and beyond typical duties to find opportunities to be helpful to all
• internal/external customers.
• Whatever needs to be done to aid in adding value to our customers!
• Create relationships with CSR’s and coordinate duties each day
• Receive subcontractor phone calls and facilitate their needs
• Complete estimates on small jobs and assist in the scheduling of deliveries and returns
• Confirm special order items and their timely ordering
• Conduct reviews of completed jobs and create permanent quotes when necessary
• Evaluate completed jobs by performing delivery to return comparison
• Research and review products and pricing requests by customers
• Collaborate with the CSR team to improve customer experience
• Work with CSR’s to review completed jobs and adjust quantities
• Interact with customers and sub-contractors in a friendly manner
• Other duties as assigned

Requirements

Qualifications

Required:

• Communicate effectively, both verbally and in writing
• Ability to prioritize tasks, be patient with distractions, and manage time effectively
• Willing to be versatile, understand and follow directions
• Devoted to growing knowledge base
• Have a good attitude, be dependable and trustworthy
• Manage time well enough to get tasks done quickly and productively
• Self-motivated and possess stamina and focus to perform outstanding work consistently
• Possess a driver’s license with a clean driving record
• Take detail seriously

Strongly Preferred

• Prior experience in the building materials industry
• Basic computer skills (Outlook, Word & Excel)