Account Closure & Annuity Client Service Associate

Morgan Stanley; Columbus (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Morgan Stanley Columbus is hiring a Registered Service Associate to support advisors and clients through account servicing and closure. You’ll handle inquiries by phone and email, initiate closure actions, liquidate positions and coordinate money movements and maintenance requests with cross-functional teams.

The role requires familiarity with a range of financial products, strong communication, and collaboration to resolve complex issues. Hybrid schedule with office attendance.

Qualifications

• Excellent communication skills and client-facing poise.
• Strong understanding of financial products and account types.
• Licenses required or willingness to obtain within 6 months of hire.

Responsibilities

• Support Morgan Stanley Advisors and clients on servicing accounts through closure.
• Handle inquiries via inbound calls and emails; initiate account closure procedures.
• Liquidate positions, move funds and manage maintenance requests; coordinate with Legal & Compliance.

Skills

Effective written and oral comms

Leadership & interpersonal

Problem solving & accountability

Learning agility

Teamwork & independence

Familiarity with financial products

FINRA Series 7 & 66

Ohio Life & Health license or plan

Education

Four-year degree in Finance, Economics, Business Management or equivalent

Job description

Product Operations & Services- Registered Service Associate

Description - External

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values by always keeping the client's interest first and giving back through investing in the future of our communities and our Firm. We encourage our employees to act with integrity, while leading with exceptional ideas. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Our DNA, our culture and our history are rooted in serving our clients.

At Morgan Stanley Columbus, we support the Firm’s global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Team Profile

The Account Closure and Annuity Client Services (ACS) Team is a client facing group within Product Operations & Services (PO&S) that functions like a virtual branch office within Wealth Management Operations. ACS supports clients whose assets have migrated from our traditional branch environment. ACS is responsible for approximately $1 billion in assets, ensuring accounts are serviced in a timely and seamless manner. The team reviews, processes, validates, and tracks account updates, modifications, and outgoing transactions.

Position Description

The primary responsibility of the Registered Service Associate is to support Morgan Stanley Advisors and clients on servicing accounts all the way through closure. Duties include but are not limited to: handling client inquiries through inbound calls and emails; client outreach to initiate account closure proceedings; liquidating positions; initiating money movement and account maintenance requests; working with insurance companies to service annuity contracts. Associates must be familiar with various financial products and diverse account types, and they must be able to collaborate with Legal, Compliance, and other departments to resolve complex matters. Qualifications - External

Skills Required

• Effective written and oral communication skills.
• Strong leadership, interpersonal, and service skills.
• Problem solving, personal accountability, ownership, and professionalism.
• Ability to learn quickly and apply knowledge.
• Teamwork as well as ability to work well individually.
• Familiarity with various financial products, diverse account types, and standard processing procedures.
• FINRA Series 7 and 66 (or 63 and 65) licenses.
• Ohio Life and Health Insurance license or desire to obtain within 6 months of hire.

Skills Desired

• Four-year degree in Finance, Economics, Business Management or equivalent experience
• General knowledge of financial markets
• Familiarity with variable and fixed annuity insurance products.
• Ohio Life and Health Insurance license or desire to obtain within 6 months of hire.
• Working knowledge of Morgan Stanley systems and policies.

Role is Hybrid and will require office attendance 3 days/week.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.