Account Business Manager

CoorsTek; United States; On-site; USD 113,000 - 155,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Benefits

Company‑Matched 401K (USA)

Job summary

CoorsTek seeks an Account Business Manager to bridge sales, production, and supply chain, driving demand fulfillment and reliable supply. You will manage forecasts, optimize inventory, and lead process improvements in order fulfillment.

Reporting to the Account Director, you will work with sales, product management, demand planning, and supply planning to align resources with customer needs and strategic goals. Travel up to 20% may be required across multiple U.S. sites.

Qualifications

• Bachelor’s Degree, or equivalent, STEM degree preferred.
• Minimum Five (5) years’ related experience in Order Management/Inside Sales preferred.
• Experience in the semiconductor industry is a plus.

Responsibilities

• Manage and track customer forecasts and order receipts.
• Liaise with Planning to ensure demand fulfillment through monitoring production status on critical orders.
• Download and review customer forecast weekly and reconcile with IBP.
• Inform stakeholders of discrepancies and provide remediation recommendations.
• Update forecasts on a timely basis per Commercial COE schedule.
• Collaborate with Inside Sales to monitor quoting and booking status.
• Provide global summaries to consolidate insights for decision making.
• Monitor constrained demand over a moving 12‑month window to meet forecasts.
• Identify issues and gaps to the Account Director.
• Provide weekly updates on orders and production to the Account Director and customer.
• Notify changes to production schedule to Account Director and customer.
• Understand consigned inventory program strategy and objectives.
• Optimize the consigned inventory program through collaboration with customer, Planning, and production.
• Represent the company in resolving order‑fulfillment related complaints.

Skills

Order management

Demand planning

Forecasting

CRM

Negotiation

Data analysis

Excel

SAP experience

IBP knowledge

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent (STEM preferred)

Tools

SAP

IBP

CRM

Job description

It's exciting to work for a company that makes the world measurably better. We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.

Job Title: Account Business Manager

As the Account Business Manager, you will act as a key liaison between sales, production and supply chain to ensure customer demand fulfillment, reliable supply, and managing inventory. You will drive near‑term solutions and longer‑term strategy by developing and recommending process improvements to customer order fulfillment. Reporting to the Account Director, you will partner cross functionally with sales, product management, demand and supply planning to oversee CoorsTek’s ability to meet customers’ needs for order fulfillment and supply chain assurance and CoorsTek’s overall inventory strategy.

Roles & Responsibilities

Manage and track customer forecasts and order receipts.

Liaise with Planning to ensure demand fulfillment through monitoring and reporting on production status on critical orders and priority products.

Download and review customer forecast on a regular basis (weekly) and reconcile against CoorsTek’s demand planning system (IBP).

Inform key stakeholders of any discrepancies and provides recommendations for remediation.

Update forecasts in a timely manner, consistent with the schedule published by the Commercial COE.

Collaborate with Inside Sales (ISR) team globally to monitor quoting and booking status.

Provide global summary to consolidate insights and drive decision making.

Partner with Planning to ensure the constrained demand over a moving 12-month window is sufficient to meet customer forecasts.

Identify potential issues and gaps to the Account Director.

Provide regular (weekly) updates on the status of orders and production to the Account Director.

Provide regular (weekly) updates on the status of orders and production to the customer.

Provide timely notifications to the Account Director and customer of any notable changes to CoorsTek’s production schedule.

Understand the customer consigned inventory program strategy and objectives.

Optimize the performance of the consigned inventory program through collaboration with the customer, Planning, and production facilities.

Represent the company in the resolution of customer complaints that pertain to order fulfillment.

Forecast customer demand by analyzing records of present and past sales.

Coordinate requests for quotation activities to include cost and technical review with sales, production, and engineering personnel.

Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately and expeditiously, and assists with root cause identification.

Manage both CoorsTek ERP systems and customer supplier portals to handle complex account matters related to customer demand and internal delivery coordination.

Job Requirements: Education & Experience

Bachelor’s Degree, or equivalent, STEM degree preferred. Experience in the semiconductor industry is a plus. Minimum Five (5) years’ related experience in Order Management/Inside Sales preferred.

Functional/Technical Knowledge, Skills & Abilities

Basic understanding of materials and product usage. Experience in Supplier Relationship Management. Understanding of customer and market dynamics and requirements. Negotiation skills and ability to develop interpersonal relationships. Proven abilities in written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively. Ability to perform detailed analysis utilizing intermediate math skills. Moderate to advanced proficiency in Windows, Microsoft Office (Excel and PowerPoint), Outlook and CRM. Familiarity with SAP and IBP a plus. Must be able to work with a diverse variety of people from different cultures and backgrounds.

Location (On‑site)

Role can sit in: Golden, Colorado, San Jose, California, Hillsboro, Oregon, Worcester, Massachusetts, or Oak Ridge, Tennessee.

Travel

Ability to travel approx. 20% to customer locations or CoorsTek facilities.

Compensation

The posted range is for the Golden, CO area and may vary by region.

Target Hiring Range Annual Salary: USD 112,767.00 - USD 155,055.00

Actual compensation is commensurate with experience, skills and education.

CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

About Us

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us! About Us: Making the world measurably better...one person at a time. CoorsTek products and components touch people’s lives in unexpected, awe-inspiring ways. Though most people may not realize it, CoorsTek components enable technological solutions across virtually every industry—from simple items like beverage dispensers and light switches to high-tech items like cell phones and satellites. Chances are, you are using a CoorsTek-enabled technology every day without even knowing it! We create these amazing solutions by leveraging our expertise in materials science, deploying best‑in‑class R&D capabilities, and by creating efficient, safe work environments. Most importantly, we employ dedicated, hardworking, and creative individuals. The key component to our success is our people. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

Benefits

• Paid Time Off
• Medical, Dental, Vision Benefits
• Company-Matched 401K (USA only)
• Company-Matched Pension Plan (CANADA only)
• HSA (Health Savings Account) with Company Contribution
• Wellness Reimbursement Program (USA only)
• Voluntary Benefits (Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance & more) (USA only)
• Safety Programs (reimbursement for safety shoes and company provided safety glasses)
• Performance-Based Bonuses for all Employees
• Employee Recognition Programs
• Mentorship Program
• Community & Volunteer Events & MORE!