Account & Billing Administrator - Member Services

Kaiser Permanente; Denver (CO); On-site; USD 37,000 - 50,000; Full time

Job summary

Kaiser Permanente in Colorado is seeking an Account Administration Representative to support billing, enrollment, and member data activities. You will perform payments research, data maintenance, and customer service across contracts and purchaser inquiries.

The role involves processing enrollments, handling corrections, and generating reports, with attention to eligibility, balances, and documentation. A strong team player is essential for success in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Demonstrated ability to work in a team-based environment.
• Excellent communication and customer service skills.
• Ability to diagnose, analyze and solve a variety of problems.

Responsibilities

• Identify, research and reconcile billing payments amounts to ensure accurate eligibility, payment, revenue and membership records.
• Set up and maintain member data including processing enrollments, corrections, retroactivity adjustments and terminations.
• Support eligibility inquiries.
• Ensure bills are correct and mailed timely.
• Prepare reports and manage purchaser correspondence.

Skills

Teamwork

Customer service

Problem solving

Communication

Computer skills

Education

High School Diploma or GED

Tools

Printers

MVS/ESA

JES2

Mainframe

Tape management

Job description

Kaiser Permanente in Colorado is seeking an Account Administration Representative to support billing, enrollment, and member data activities. You will perform payments research, data maintenance, and customer service across contracts and purchaser inquiries.

The role involves processing enrollments, handling corrections, and generating reports, with attention to eligibility, balances, and documentation. A strong team player is essential for success in a fast-paced healthcare environment.