Account Associate - State Farm Agent Team Member

Jan Phillips - State Farm Agent; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Jan Phillips - State Farm Agent in Springdale, AR is seeking an Account Associate to support daily operations and help customers find the right coverage. You will grow the agency through meaningful client relations and act as a liaison between customer needs and agency departments.

The role emphasizes attentive, sociable, sales-minded professionals who value teamwork. Experience in insurance is a plus, and bilingual Spanish is preferred to serve diverse clients.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage client accounts and update information in the database.
• Assist clients with policy changes and inquiries.
• Process insurance claims and follow up with clients on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Bilingual Spanish

Customer service

Communication

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Jan opened her agency in 1985, and over the years it has grown into a strong team of 11 who are committed to building meaningful relationships with our customers. We take pride in creating value and truly making a difference in the lives of the people in our agency and throughout our community.

As a proud University of Arkansas alumna and Razorback fan (Go Hogs!), Jan is deeply connected to the region. She is also an active member of the Springdale Chamber of Commerce and the Springdale Rotary Club, staying involved and engaged locally.

Our team works hard, but we also enjoy our day and enjoy each other. Building relationships isn’t just something we do with customers, it’s something we do within our office as well. We offer health insurance, PTO, and HSA matching to support our team’s well-being and long-term success.

We’re looking for someone who values stability, brings a good attitude, and is well-rounded and team-oriented. We believe in a positive, no-drama environment where people support each other and take pride in their work. If you’re looking for a place where relationships matter and you can make a real impact, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Jan Phillips - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage client accounts and update information in the database.
• Assist clients with policy changes and inquiries.
• Process insurance claims and follow up with clients on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.