Account Associate Customer Service OnSite

T-MOBILE USA, Inc.; Meridian (ID); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring an Account Associate to own customer relationships, resolve issues promptly, and identify growth opportunities. Starts at $20/hour with a defined growth path; potential to earn up to $750 during training milestones.

Upon completion, progression to Account Expert offers an annual incentive target of $4,400, with company stock grants for eligible employees. This onsite role includes training, performance feedback, and a hybrid work option after training milestones.

Qualifications

• Onsite Position with base pay guidance and growth opportunities.
• High School Diploma or GED required for employment eligibility.
• Proficiency with Microsoft Word, Excel and PowerPoint preferred.

Responsibilities

• Provide proactive resolutions to customer inquiries and concerns.
• Build loyalty through thoughtful account management and identify opportunities for upsell.
• Deliver excellent customer experiences using training tools and personal expertise.
• Meet departmental productivity and quality standards.
• Complete training to develop new skills and grow within T-Mobile.

Skills

Windows proficiency

Multitasking

Customer service

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free year‑round money coaches. That is how we are unstoppable for our employees!

Calling Champions. At T-Mobile, we love our customers and we empower you to create meaningful connections that last. As part of Account Care, you'll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact.

Careers, Not Jobs

Start your career at $20/hour – and earn up to $30/hour in your first year with our clearly defined growth path.

This isn’t just a job – it’s the first step in a long‑term career. As an Account Associate, you’ll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You’ll receive hands‑on training, real‑time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you’re always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post‑training graduation, providing flexibility while ensuring continued development in a team‑focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T‑Mobile.

Qualifications:

• ONSITE Position
• High School Diploma/ GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
• Ability to work efficiently with multiple applications and computer screens simultaneously.

• At least 18 years of age
• Legally authorized to work in the United States

Travel: No

DOT Regulated: No

Safety Sensitive Position: No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T‑Mobile, Account Associates receive on‑the‑job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays — total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually — paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile's amazing benefits, visit www.t-mobilebenefits.com.

Never stop growing!

As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder – it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because the shared drive to aim high drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth – we applaud it. You’re unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.