Accessible Learning Trainee (Student Services Professional IA)

California State University; San Diego (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

San Diego State University is seeking an Accessible Learning Trainee within Student Disability Services to gain hands-on experience in accessible instructional materials and technology-based accommodations for students with disabilities. The role offers learning opportunities in captioning, alternative media, and accessible learning resources on campus in San Diego.

Under supervision, you will assist with DHH scheduling, data tracking, and service coordination while developing disability

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Experience with accessibility services or disability services is valued.
• Ability to learn alternative media, captioning, and DHH accommodation processes.

Responsibilities

• Process requests for accessible media and captioning; communicate with students and faculty; prepare materials.
• Deliver alternative media and accessible technology services and manage electronic text resources.
• Explain accessible learning processes; coordinate communication; share information about services.
• Support SDS operations with DHH scheduling, data tracking, and reporting during peak periods.
• Participate in training and refer complex questions to staff.

Skills

Microsoft Office proficiency

Google Workspace

Assistive technology hardware

Assistive technology software

Organizational skills

Communication skills

Student support experience

Education

Four-year degree in behavioral sciences/public or business administration

Tools

Captioning software

Electronic text conversion tools

Accessible media production tools

Job description

Position Summary

The Accessible Learning Trainee is a developmental opportunity within Student Disability Services (SDS) that provides hands‑on training in supporting accessible instructional materials and technology‑based accommodations for students with disabilities. Under the direct supervision of the Accessible Technology Coordinator, the incumbent will be trained to assist with accessible media services, including captioning, audio description, alternative media, and accessible learning resources to help ensure students receive timely and equitable access to course content and university programs. Working closely with Accessible Technology staff, Accommodations Counselors, and Media Captioning personnel, the Accessible Learning Trainee supports service coordination, student communication, and accessible material preparation while gaining experience in disability services and inclusive educational practices. This position contributes to SDS's mission of removing academic barriers, promoting inclusive learning environments, and supporting student success

Key Responsibilities

• Assist with accessible media and captioning services by processing requests, communicating with students and faculty, preparing materials, and supporting quality assurance activities.
• Assist with the delivery of alternative media and accessible technology services, including electronic text, assistive technology resources, and accessible instructional materials.
• Provide frontline support for students and faculty by explaining accessible learning processes, coordinating communication, and sharing information about available services and resources.
• Support Student Disability Services operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, data tracking, reporting, and service continuity during peak periods.
• Participate in training and professional development while learning established processes for accessible learning services and referring complex questions to professional staff.

Why You Should Apply

• Gain valuable hands‑on training in disability services, accessible technology, and inclusive educational practices within higher education.
• Make a meaningful impact by helping students with disabilities access the tools and resources they need to succeed academically.
• Work alongside experienced accessibility professionals while building skills in captioning, alternative media, assistive technology, and student support.
• Develop professional experience in a collaborative, student‑centered environment committed to equity, accessibility, and inclusion.
• Build a strong foundation for a career in disability services, student affairs, accessibility, or educational technology.

Position Information

• This is a full‑time (1.0 time‑base), benefits eligible, permanent/probationary position.
• This position is designated as non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to over 4,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process. This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services. Accommodations vary according to types of disabilities and may include sign language interpreting; provision of alternative formats, such as electronic text or Braille; computer‑assisted real‑time captioning; test accommodations; advising; assistive computer technology; cart transportation services, and numerous other services. Provision of these academic support services, technology and advocacy promotes the retention and graduation of students with disabilities at SDSU.

Education and Experience

Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Key Qualifications

• Demonstrated proficiency using Microsoft Office, Google Workspace, and assistive technology hardware and software to support accessibility services.
• Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Strong organizational, communication, and interpersonal skills, with the ability to maintain accurate documentation, manage multiple priorities, and communicate effectively with students, faculty, and staff.
• Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access in educational settings.
• Experience supporting disability services or accessibility initiatives, including the use of accessible technology and accommodation management systems.
• Ability to communicate complex technical information clearly and provide effective support to diverse campus constituents.
• Certification or specialized training in accessibility standards, assistive technology, or a related field is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.

Compensation: Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

CSU Classification Salary Range: $4,150 – $5,076/month; hiring salary not expected to exceed $4,150/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy.

Supplemental Information

Apply by July 22, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full‑time basis.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

SDSU is a smoke‑free campus.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at [e-mail].