Access Training Coordinator - Patient Contact Center

Ochsner Health; Shreveport (LA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Ochsner Health is seeking a Training Coordinator to manage day-to-day and annual training initiatives for Patient Access and related departments.

You will develop modules, coordinate schedules for new hires, update existing programs, and partner with leadership to drive training effectiveness and compliance across shifts.

Qualifications

• Requires a High School diploma or equivalent; a Bachelor's degree is preferred.
• Proficient with Windows and Microsoft Office applications.
• Strong verbal and written communication abilities.
• Ability to work independently, multi-task, and prioritize in a fast-paced setting.
• Energetic, adaptable, confident, diplomatic, and positive.
• Proven team management and strong interpersonal skills.

Responsibilities

• Organizes, develops, and updates training materials.
• Gathers training content from clinical and operational staff for current practices.
• Implements training programs and measures their effectiveness.
• Tracks departmental training using internal reporting tools.
• Trains staff on equipment usage and computer programs.
• Collaborates with the training team and leadership to ensure success.
• Performs other related duties as required.

Skills

Data entry

Windows

Microsoft Office

Communication

Multitasking

Independence

Team management

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Internal reporting tools

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job implements system and departmental day-to-day, monthly, and annual training competencies. Conducts training for all shifts; develops and administers training for departmental meetings; evaluates the effectiveness of the respective training programs by obtaining feedback from the internal clients; develops training modules; creates training schedules for all new hires; maintains and updates existing training initiatives; and fills in as needed to cover areas as a Patient Access Rep. Provides feedback to departmental leaders regarding employee training performance; keeps current with scheduling practices through site observations and communication with scheduling leaders; and identifies future training opportunities through class performance, feedback, observations, and leadership response.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High School diploma or equivalent

Preferred - Bachelors' Degree in Business Administration or related field

Work Experience

Required -2 years related experience

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval ofjob requiredinformation. Must be proficient with Windows-style applications and keyboard.
• Proficiency in Microsoft Office Suite applications and programs.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Ability to work Independently, multi-task and prioritize in a fast-paced environment.
• Must possess skills to be energetic, love challenges, display confidence, adaptability, remain pleasant, diplomatic and objective, stable and have a positive working attitude
• Strong team management skills
• Strong interpersonal skills

Job Duties

• Organizes, develops, and updates training materials
• Obtains training from clinical and operational personnel to ensure that the department is educating staff with the most current access and scheduling practices
• Implements and presents training programs and evaluates programs effectiveness
• Tracks departmental training via internal reporting tools
• Trains staff on proper usage of equipment and computer programs or applications
• Collaborates with training team, other departments, and leadership to ensure success
• Other related duties as required

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.