Access Supervisor - ED

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a Supervisor to lead revenue cycle activities across pre-registration, registration, charge capture, and insurance verification in a 24/7 department. You will analyze trends, coordinate operations, and collaborate with department leaders to improve processes while delivering quality service.

The role requires 4 years in healthcare with a supervisory component, a flexible schedule, and ability to travel within the Metro Atlanta area.

Qualifications

• 4 years of experience in healthcare, including a supervisory or lead role.
• Preferred certifications CPAR, CHAM, or CFC; multitasking ability.

Responsibilities

• Directs registration functions in a 24/7 department and creates shifts.
• Supervises staff performing revenue cycle activities and ensures policy adherence.
• Coordinates daily facility operations and interfaces with HR, Finance, and IT.
• Analyzes revenue data, identifies trends, and drives performance improvements.
• Provides excellent customer service to patients, families, and colleagues.

Skills

Healthcare experience

Supervisory experience

Revenue cycle knowledge

Customer service

Multitask

Education

High school diploma

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here.

Work Shift Day Work Day(s) Monday, Thursday, Tuesday, Wednesday Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Supervises staff performing revenue cycle activities for pre-registration, registration, charge capture, point-of-service payments, insurance verification, financial counseling, and quality monitoring for a 24/7 department. Analyzes revenue-related information to identify trends and takes action to maintain or improve revenue performance. Plans and coordinates facility operations, maintaining cohesiveness of the department. Collaborates with other departmental leaders to improve department processes. Works collaboratively with other members of team to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

4 years of experience in healthcare, including one year in a supervisory or lead role.

Preferred Qualifications

Bachelor's degree Certified Patient Account Representative (CPAR), Certified Healthcare Access Manager (CHAM), or CFC certification Demonstrated ability to multitask.

Education

High school diploma or equivalent.

Certification Summary

No professional certifications required.

Knowledge, Skills, and Abilities

Must have a flexible schedule in order to work different shifts as needed. Demonstrated arithmetic and word mathematical problem-solving skills. Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating. May require travel within Metro Atlanta area as needed.

Job Responsibilities

Directs registration functions in 24/7 department. Creates schedule for a 24-hour shift, seven days a week. May be called upon to work or be on-call for any shift necessary in a 24/7 department. Supervises staff performing revenue cycle activities, ensuring daily adherence to policies regarding scheduling, pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, and quality monitoring. Fills in as Patient Access Registration Coordinator, Lead Registration Coordinator, Insurance Verifier, Lead Insurance Verifier, Financial Counselor, or Lead Financial Counselor if necessary or upon absences. Plans and coordinates daily facility operations to ensure building functionality as required. Coordinates activities and collaborates with other department leaders, improving department processes as required by site manager, educator, and/or director. Interfaces and coordinates activities related to Human Resources, Finance, Patient Accounts, Information Systems & Technology, ensuring effective and efficient delivery of services. Analyzes revenue-related information, identifies trends, and takes action to maintain or improve revenue performance. Provides superior customer service duties by interacting with internal and external customers (e.g., patients, parents, coworkers) in a professional and courteous manner. Manages reports, work queues, and dashboards to provide key metrics to leadership. Facilitates staff communication through scheduled meetings, associate surveys, and active participation in hospital and departmental events. Supports Director, Patient Access and Manager, Patient Access in implementing and achieving Revenue Cycle goals and initiatives. Works to stimulate teamwork and a positive attitude among staff members. Maintains appropriate records and statistics for management reporting. Coordinates emergency disaster plan with regard to registration functions. Manages the day-to-day operations of the staff, including but not limited to work assignments, task management, time tracking/management, and on-the-job training. Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader CHOA organization. Assists manager with employee performance evaluations and hiring decisions.

Equal Opportunity Statement

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location

Address 35 Jesse Hill Jr Dr SE

Job Family

Patient Access

About Children’s Healthcare of Atlanta

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthy..