Access Services Sched Spec 2

Baylor Scott & White Health; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Baylor Scott & White Health is seeking a Scheduling Specialist 2 to coordinate complex procedures, including interventional radiology. Under general supervision, you will verify patient history, obtain outside images and complex orders, and capture patient demographics and insurance details.

You will schedule appointments, maintain radiology workflow, ensure in-network coverage, and communicate with physicians, patients, and other departments.

Qualifications

• HS Diploma or GED required.
• 3 years of experience required.

Responsibilities

• Schedules and coordinates multiple appointments, procedures, and tests for patients, including interventional radiology.
• Validates patient history, physical, outside images, and complex orders prior to scheduling.
• Captures patient demographic and insurance information; ensures insurance is in network.
• Communicates with physicians and providers to coordinate care.
• Monitors scheduling workflow and ensures timely patient preparation and department readiness.

Skills

Listening skills

Communication skills

Telephone etiquette

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Scheduling Specialist 2, under general supervision, schedules complex procedures like interventional radiology. They validate and obtain history, physical, outside images, and complex orders. They also capture patient demographic and insurance information.

Essential Functions of the Role

• Schedules and coordinates multiple appointments, procedures, and tests for patients. This includes obtaining patient history, physical information, outside images, and radiologist approval before scheduling complex procedures like interventional or invasive radiology procedures.

• Uploads images to application for radiologist to review prior to study and move to PACS when necessary.

• Contacts patients or providers for complex and/or interventional radiology procedures.

• Communicates effectively with physicians and other providers.

• Contacts patients to schedule complex and/or interventional radiology procedures.

• Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.

• Collect patient demographic and insurance information during scheduling calls. Validate that insurance is in network with the provider.

• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.

• Monitors inbound orders to ensure validation and proper routing. Ensures patients are contacted promptly to schedule procedures.

• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

• Responsible for meeting telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

• Must consistently meet performance standards of production, accuracy, completeness, and quality.

• Requires good listening and communication skills, and professional and respectful telephone etiquette.

• Maintain a professional demeanor in stressful, emotional environments with suffering patients and life/death situations.

• Demonstrates effective and professional communication with physicians and other providers.

• General knowledge of medical terminology and complex and interventional procedures.

• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.

• Demonstrates ability to manage multiple changing priorities in an effective and organized manner.

• Excellent data entry, numeric, typing, and computer navigational skills.

• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

• EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.