Access Services Representative 2 - PRN

Baylor Scott & White Health; Horseshoe Bay (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Tuition reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information, verify benefits, and help register patients across multiple areas.

The role requires strong empathy, customer service, and the ability to manage multiple priorities while maintaining compliance with policies and procedures. Training and cross-location support are expected to enhance team performance.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Good listening, interpersonal and communication skills; friendly telephone etiquette.
• Professional demeanor under stress and in emotional environments.
• High empathy; excellent patient and family communication during trauma.
• Ability to manage multiple priorities, stay organized, and adapt quickly.
• Strong data entry, numeric and computer navigation skills; basic MS Office usage.

Responsibilities

• Register patients by collecting demographics and insurance information; verify eligibility.
• Identify and communicate patient delays; coordinate schedule changes with departments.
• Explain financial responsibilities and collect deposits per policy; negotiate payment plans.
• Assist patients to nursing units with directions or mobility help; provide escort as needed.
• Ensure compliance with cash handling policies, payer rules and patient safety identifications.
• Train peers and serve as a resource; support revenue cycle duties across locations.

Skills

Healthcare experience

Customer service

Communication skills

Empathy

Data entry

Microsoft Office

Education

HS Diploma/GED

Tools

Cash handling

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential Functions Of The Role

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience