Access Services Representative 2 - PRN

Baylor Scott & White Health; Benchley (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) savings plan with 5% match

Tuition reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to join our Texas facilities. The role collects demographic and insurance information for patient registration, verifies benefits, and collects patient financial responsibilities.

The incumbent cross-trains across areas and mentors peers to improve the patient experience. Responsibilities include greeting patients, researching coverage, obtainingaccurate data, and guiding patients through deposits and payment plans

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills with professional telephone etiquette.
• Ability to maintain professionalism under stressful conditions.
• Strong data entry, numerical and computer navigation skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Verifies patient eligibility for insurance coverage and calculates patient liability per policies.
• Provides guidance and assistance to patients in navigating billing and payment arrangements.
• Assists nursing units by directing and escorting patients and supporting mobility as needed.
• Maintains compliance with order validation, cash policy, government payor, and patient safety requirements.
• Participates in training, supports peers, and may cover multiple areas/locations as assigned.

Skills

Active listening

Interpersonal skills

Communication skills

Telephone etiquette

Data entry

Customer service

Education

HS diploma/GED

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential Functions Of The Role

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience