Access Services Rep 2 - PT, Weekends

Baylor Scott & White Health; Temple (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 for weekend part-time shifts (Saturdays and Sundays, 8:30am–8:30pm) to support patient registration and insurance verification. The role emphasizes empathy, accurate data capture and collaboration across departments to improve revenue cycle processes.

The position requires at least 2 years of healthcare or customer service experience or an equivalent education pathway, with strong communication, data entry and computer

Qualifications

• 2 years healthcare or customer service experience or education equivalency.
• Excellent communication and customer service skills.
• Proficient data entry, typing and basic computer navigation.
• Ability to work with empathy in stressful environments.
• Part-time weekend availability is required.

Responsibilities

• Collects demographics and insurance information for patient registration and billing.
• Verifies insurance benefits and determines patient financial responsibilities.
• Cross-trains across areas and mentors peers.
• Interacts with other departments to address delays and schedule changes.
• Negotiates payment arrangements per policy and assists with cash handling.
• Assists patients to nursing units with directions and mobility as needed.
• Ensures compliance with cash policy and government payor requirements.
• Performs revenue cycle duties across locations as assigned.

Skills

Listening skills

Interpersonal skills

Communication skills

Phone etiquette

Empathy

Data entry

Typing

Computer navigation

Education

High School diploma or GED

2 years healthcare or customer service experience

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Shift

The shift for this part-time position is Saturdays and Sundays from 8:30am to 8:30pm.

Essential Functions of the Role

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience