Access Services Rep 1 (PRN)

Baylor Scott & White Health; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Grapevine, TX is seeking an Access Services Representative 1 to gather patient demographics, verify insurance, and collect balances. You will register patients, verify coverage, and collect payments while supporting a smooth admission workflow.

You will collaborate with departments to improve revenue cycle processes and enhance the patient experience in a fast-paced environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: Less than 1 year in a similar front-line role.

Responsibilities

• Conducts patient interviews to obtain demographic and financial data for registration.
• Registers patients in the Emergency Department and verifies insurance benefits.
• Calculates and collects patient dues per financial policies and deposits.
• Adheres to order validations, cash policy, and patient safety requirements.
• Escalates service issues to management when necessary.

Skills

Listening skills

Communication

Telephone etiquette

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions Of The Role

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients in the Emergency Department. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• appropriately escalates potential service issues to management when necessary.
• Negotiates payment arrangements with the patient as needed.

Key Success Factors

• Requires good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience