Access Services Auditor

Internationalinsuranceprofessionals; Temple (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Auditor to improve accuracy and productivity in registration, insurance verification, scheduling, and financial counseling. The role includes delivering training, monitoring demographic and financial data quality, and leading process improvements.

Responsibilities include conducting audits, designing tests, reporting trends, and collaborating with staff to implement new procedures.

Qualifications

• Two years minimum experience in health care registration, quality examination, insurance billing and registration, finance or customer service.
• Requires knowledge of general insurance terminology including governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Proficient typing and keyboarding skills; basic computer skills.

Responsibilities

• Conducts regular and frequent account audits for employees.
• Conducts monthly audits on aspects within Access Services (e.g., MSPQ, ABN, IMM, consents).
• Designs and delivers computer and procedural training programs for staff.
• Designs tests to assess employee knowledge; maintains test documentation and reports results to management.
• Identifies problems and reports trends; recommends training and process improvements.
• Implements new processes to improve staff accuracy, image and productivity.
• Monitors industry changes and updates; revises training programs accordingly.
• Collaborates with internal/external staff to develop new procedures or programs.
• Monitors accuracy of demographic and financial information captured at registration.
• Provides feedback and reports results to management.

Skills

Health care registration

Quality examination

Insurance billing

Customer service

Problem solving

Written and verbal communication

Typing/Keyboarding

Microsoft Office

Education

Associate's degree or 2 years of relevant work experience

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Auditor improves accuracy and productivity in registration, insurance verification, scheduling, and financial counseling. They provide computer and procedural training, complete operations improvement projects, and monitor and improve demographic and financial information quality.

Essential Functions of the Role

• Conducts regular and frequent account audits for employees.
• Conducts monthly audits on various aspects within Access Services, such as MSPQ, ABN, IMM, and consents.
• Designs, plans, organizes, and facilitates computer and procedural training programs and continuing education for all employees.
• Designs test to assess employee knowledge and skills; maintains documentation of test results, and reports test results to management.
• Identifies problems and reports trends to the Director; recommends training and education programs, process improvement programs and/or other program developments.
• Designs and implements new processes and programs to improve the image, accuracy, and productivity of the staff.
• Monitors industry changes and system updates; revises training programs to incorporate changes.
• Partners with appropriate internal and external staff members to conceptualize new procedures or programs.
• Monitors accuracy of demographic and financial information captured at registration.
• Provides feedback to staff, identify trends and training needs, report results to management.

Key Success Factors

• Two years minimum experience in health care registration, quality examination, insurance billing and registration, finance or customer service.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Works autonomously and self-starter.
• Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience