Access Screener

Centerstone; Indianapolis (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Training and development

Career mobility

Welcoming culture

Job summary

Brightli is seeking an Access Screener to help transition clients into System services and connect them with appropriate resources. The role emphasizes accurate data collection and timely communication with internal lines and external partners.

Applicants should have a Bachelor’s degree in Health and Human Services or related field, strong organizational and customer service skills, and the ability to document activities clearly in the EHR. Background checks and onboarding are required.

Qualifications

• Basic computer skills (Microsoft Office)
• Strong organizational skills
• Compassionate as well as assertive
• Excellent oral and written communication skills
• Customer Service oriented

Responsibilities

• Assist in facilitating smooth transition into System services for eligible clients
• Gather information on service needs, demographics, insurance, and payer info
• Provide information to external resources based on client needs and location
• Represent the System and its values in a positive, welcoming manner
• Collaborate with community partners and internal service lines to link clients with appropriate services
• Complete required documentation and data entry in the EHR and tracking tools
• Monitor timelines and follow up on referrals and staff activities to meet targets
• Meet performance metrics such as returning calls by 4:00 p.m. (goal > 95%)
• Document collaborative and referral activities accurately and timely
• Perform other duties as assigned by Program Leadership

Skills

Basic computer skills

Strong organizational skills

Compassionate yet assertive

Excellent oral and written comms

Customer service oriented

Education

Bachelor’s degree in Health and Human Services or related field

Job description

Job Summary

The Access Screener assists in facilitating a smooth transition into System services for those who meet entrance criteria or to help ensure a positive experience for those referred to other providers.

Essential Job Functions

• Obtain appropriate information to determine if System has the appropriate services for client/patient.
• Gather information regarding service needs, demographic, insurance and/or payer information.
• Provide information to external resources based on client need/location.
• Represent the System and System’s values in a positive manner; being friendly, welcoming, and exhibiting a positive attitude at all times.
• Collaborate with community partners and internal service lines to link client/patient with appropriate services and support; communicate with internal lines and community partners via phone and email.
• Complete the System’s required documentation and data entry in a clear, accurate and timely fashion.
• Complete data entry in a clear, accurate and timely fashion in the Electronic Health Record (EHR) and other tracking tools.
• Ensure established timelines are met by monitoring/following up with referrals and/or staff.
• Meet established metrics assigned to position: Return of all calls received by 4:00 p.m. of the business day (goal > 95%)
• Collaborative documentation (goal > 95%)
• Documentation and follow up of incoming referral (goal 100%)
• Other duties as assigned by Program Leadership.

Knowledge, Skills, and Abilities

• Basic computer skills (Microsoft office)
• Strong organizational skills
• Compassionate as well as assertive
• Excellent oral and written communication skills
• Customer Service oriented

Experience and Education Qualifications

Bachelor’s degree in Health and Human Services or related field.

Supervisory Requirements

None

Employment Requirements

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

About Brightli

We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace. Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees