Access Representative, Admitting & Registration, Full-Time, First

UC Health; Olde West Chester (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UC Health is seeking an Access Representative in the Admitting & Registration Department. The role focuses on registering patients in the Emergency Department and Trauma Bay, verifying identity, collecting demographics, insurance details, and collecting copays.

The position emphasizes accurate data and efficient patient flow to support revenue timelines. The candidate will work in a fast-paced environment at UC Medical Center’s West Chester location, with responsibilities including MSP

Qualifications

• High school diploma or GED required.
• Analytical skills; able to problem solve.
• Computer literacy.
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

Responsibilities

• Create Epic accounts from scheduling appointments and obtain demographic and insurance information to create, update and secure accounts.
• Answer questions regarding patients' appointments or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to standards and prioritizes tasks to maintain productivity.
• Maintain productivity and quality standards while adhering to department guidelines.

Skills

Analytical skills

Computer literacy

Communication

Problem solving

Customer service

Education

High school diploma or GED

Job description

Job Description

Access Representative , Admitting & Registration Department, Full-Time, First

The Access Representative will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

About University Of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Unit Details

• Meeting and greeting patients.
• Friendly, energetic, and empathetic environment.
• Opportunities to grow and widen knowledge.

Location

West Chester, OH, United States

Qualifications

Education and Experience Requirements:

• High school diploma or GED required.
• Analytical skills; able to problem solve .
• Computer Literacy
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. UC Health is an EEO employer.

Responsibilities

Job Responsibilities

• Create Epic accounts from scheduling appointment . Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts. Screens and completes all required documentation and prioritizes all insurance coverage's as primary, secondary, tertiary. Completes required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation. Effectively organizes prioritization of Daily Worklist task . Ensures Worklist coding is consistent with documentation in LastWord . Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
• Must maintain facility established productivity standards and Patient Accounts Quality Guidelines. Reports improvements, problems and changes as it relates to insurance verification to Department Management. Performs other duties as assigned in Access Unit Department.