Access Navigator- OLG Access to Care- Full Time

ochsner; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health is seeking aReferral Management Specialist to oversee high-end access navigation and referral workflows. You will coordinate referrals, schedule appointments, and provide exceptional service to patients and providers within a healthcare setting.

The role requires strong communication, data entry skills, and the ability to work across departments to ensure smooth access pathways. Join a compassionate, inclusive team at Ochsner Health and contribute to patient-centered care.

Qualifications

• Must have computer skills for data entry and information retrieval.
• Effective verbal and written communication; present information clearly and professionally.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal and time management skills; able to work with multiple departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments; partners with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to patients and providers via web tools.
• Develops and maintains organized record-keeping systems to facilitate information flow and retrieval.
• Works collaboratively with clinical departments to meet patient needs.

Skills

Computer skills

Verbal and written communication

Windows-style applications

Interpersonal skills

Time management

Collaboration with departments

Sound judgment in escalated situations

Education

High School diploma

Bachelor's degree (preferred)

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge Education

• Required - High School diploma or equivalent
• Preferred - Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications

Work Experience

Required - 2 years' experience in appointment scheduling, customer service, or related field

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Job Duties

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on‑site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner