Access Navigator - OLG Access to Care - Full Time

Ochsner Health; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking an Access Navigator to manage high-end referral access and provide exceptional customer service to patients and providers within our healthcare network.

Responsibilities include coordinating referrals, scheduling appointments, and supporting departments to optimize access workflows. Strong data entry, communication, and teamwork are essential in this fast-paced role.

Qualifications

• 2 years’ experience in appointment scheduling, customer service, or related field.
• Strong data entry and computer skills with ability to retrieve information.
• Proficiency with Windows-style applications and role-specific software.
• Effective verbal and written communication; professional presentation.
• Ability to work collaboratively with multiple departments and exercise sound judgment.

Responsibilities

• Performs outreach to targeted patients and schedules appointments; partners with internal departments to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to patients and providers via web tools.
• Develops and maintains organized record-keeping to facilitate information flow.
• Works collaboratively with clinical departments to meet patient needs.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows applications

Interpersonal skills

Time management

Collaboration skills

Judgment in escalations

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Referral management software

Online work queues

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge

Education

Required -High School diploma or equivalent

Preferred -Bachelor’s degree. Additional degrees,business training experience and/or certifications may be combined to meet minimum qualifications

Work Experience

Required -2 years’ experience in appointment scheduling, customer service, or related field

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Job Duties

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.