Access Management Specialist - FT

Bay Area Hospital

Fort Bridger (WY)

On-site

USD 40,000 - 59,000

Full time

3 days ago

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Job summary

Bay Area Hospital is seeking an Access Management Specialist to manage user access to resources, data, systems, and applications. This role requires processing forms for remote external users and coordinating with HR, Epic, and IT colleagues to ensure proper access controls.

You will troubleshoot, document procedures, and train others to maintain secure, efficient operations. The position is full-time, on-site, in a fast-paced IT environment where accuracy and strong communication are essential

Qualifications

Associates Degree or equivalent experience required.
Experience with hospital IS systems and access management.
Strong knowledge of Active Directory and Epic access processes.

Responsibilities

Create and modify user accounts and access for staff and external users.
Coordinate approvals for access requests before processing.
Perform access reviews and audits as directed.
Provide first-line support and troubleshooting for IS issues.
Document access requirements and train others on procedures.
Maintain system knowledge and assist with password resets as needed.
Collaborate with HR, Networking, and Epic teams on access changes.

Skills

Communication

Problem solving

Multitasking

Team collaboration

Education

Associates Degree or equivalent experience

Tools

Active Directory

Epic

Helpdesk

Job description

Time Type:

Full time

Hours per Pay Period:

Shift:

Day Shift 8-80

Minimum:

$28.75 USD

Maximum:

$42.67 USD(This represents the rate for an individual with significant experience in this job)

Department:

Computer Operations

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

Access Management Specialist

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications. Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

EXPECTATION FOR ALL EMPLOYEES

Support the organization’s mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.

POSITION SUMMARY

PRINCIPLE DUTIES AND RESPONSIBILITIES

Create new user accounts and reactivate & modify existing accounts and applications access for user transfers, changes, admin leave, and termination events for all BAH Employees, Contingent Workers, Providers, Remote External/Internal Users, and Students
Coordinates changes to accounts and ensuring there is the appropriate approval for all requests prior to processing the requests
Utilizes security & distribution group membership through Active Directory
Performs access reviews & audits, as directed
Creates and organizes secure delivery of login credentials in coordination with Helpdesk
Work jointly with HR team for all new user and user transfers, job addition/removal, name changes and termination events
Works with SCHS security team when appropriate for Epic access changes, problem solving when needed for user change events
Collaborates with Education department and outside educational institutions for student access
Assists Epic training team investigating and resolving Epic access issues
Works with Medical Staff and HIM for Provider access, including answering questions, processing requests, and resolving issues
Works with Department Directors and Managers to obtain and document systems/application access requirements per assigned roles for access determination, investigation & modification
Creates and/or reviews data access, research service requests/issues and resolves where applicable
Creates training materials and presentations to explain access processes and procedures to other departments, users, and leadership
Development of road maps, process outline, and strategy relating to access setup/modification procedures and executes on that strategy
Acts as a resource and provide training to other team members on access setup and resolving access issues
Provides first line response for users requiring assistance with IS equipment and systems and assists users with troubleshooting
Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
Inputs, assigns, and tracks work orders and support tickets
Monitors various systems as necessary to check printers, to verify interface connectivity, and to check for miscellaneous errors and problems
Maintains knowledge of daily Helpdesk monitoring of incoming voicemail and email
Runs/delivers/routes reports to proper destinations
Completes daily responsibilities and issue logs
Communicates to co-workers any pertinent issues and/or problems occurring during the shift
Performs all the applicable shift duties, system maintenance tasks, and other data processing jobs required, such as: cleaning up outdated files, running system backups, running day-end processing, running payroll, running necessary system jobs and system reboots
Maintains up-to-date knowledge of operating procedures and standards
Serves as a reliable primary resource for troubleshooting various complex user issues, IS supported systems and hardware
Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
Trains other Operations staff or end users as needed
Multitasks between regular duties and specially assigned additional projects
Tracks and informs management of recurring problems
Coordinates activities with Operations, Networking, Epic Training and Programming to ensure good customer service
Works closely with Networking and Programming to help resolve more complex issues and incorporates resulting knowledge into documentation for the knowledge base
Assists as needed with other additional responsibilities which may include, but are not limited to, submitting/processing HP printer maintenance requests, cleaning tape drives, ordering supplies, maintaining department and support telephone numbers
Maintains the knowledge needed for filling in for other Operations staff’s primary shifts and duties
Assists in designing and maintaining departmental operational procedures • Other duties as assigned

SKILLS AND ABILITIES

Maintains regular, consistent, and punctual attendance at the assigned job location
Displays excellent customer service and organizational skills
Demonstrates the ability to follow documentation and instructions
Exhibits the ability to deal effectively interdepartmentally & with the public
Displays an intermediate knowledge of all computers, peripheral equipment, and various software programs applicable to the position
Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
Demonstrates ability to manage user accounts, access permissions, and access requests in accordance with all policies and procedures.
Ability to perform in high pressure situations
Quickly and accurately resolve issues
Displays intermediate abilities in researching, tracking, testing, and resolving issues
Working knowledge and experience with Microsoft Active Directory
Ability to prioritize, think critically and multitask
Exhibits critical thinking and problem-solving skills, including defining severity of issues and demonstrating appropriate escalation for resolution
Displays the ability to learn on the job and retain that knowledge
Demonstrates strong documentation skills

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

Associates Degree or equivalent experience

EXPERIENCE

Minimum of one (1) year in Operator II position with progressively responsible experience with the Bay Area Hospital’s IS systems. Related education/experience may be substituted at the discretion of the department leadership
IBM iSeries experience preferred

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
May be required to lift up to 75 pounds
Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
Needs adequate color vision. Must wear protective clothing as required.
May be required to travel to various locations
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

EXPECTATION FOR ALL EMPLOYEES

POSITION SUMMARY

PRINCIPLE DUTIES AND RESPONSIBILITIES

Create new user accounts and reactivate & modify existing accounts and applications access for user transfers, changes, admin leave, and termination events for all BAH Employees, Contingent Workers, Providers, Remote External/Internal Users, and Students
Coordinates changes to accounts and ensuring there is the appropriate approval for all requests prior to processing the requests
Utilizes security & distribution group membership through Active Directory
Performs access reviews & audits, as directed
Creates and organizes secure delivery of login credentials in coordination with Helpdesk
Work jointly with HR team for all new user and user transfers, job addition/removal, name changes and termination events
Works with SCHS security team when appropriate for Epic access changes, problem solving when needed for user change events
Collaborates with Education department and outside educational institutions for student access
Assists Epic training team investigating and resolving Epic access issues
Works with Medical Staff and HIM for Provider access, including answering questions, processing requests, and resolving issues
Works with Department Directors and Managers to obtain and document systems/application access requirements per assigned roles for access determination, investigation & modification
Creates and/or reviews data access, research service requests/issues and resolves where applicable
Creates training materials and presentations to explain access processes and procedures to other departments, users, and leadership
Development of road maps, process outline, and strategy relating to access setup/modification procedures and executes on that strategy
Acts as a resource and provide training to other team members on access setup and resolving access issues
Provides first line response for users requiring assistance with IS equipment and systems and assists users with troubleshooting
Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
Inputs, assigns, and tracks work orders and support tickets
Monitors various systems as necessary to check printers, to verify interface connectivity, and to check for miscellaneous errors and problems
Maintains knowledge of daily Helpdesk monitoring of incoming voicemail and email
Runs/delivers/routes reports to proper destinations
Completes daily responsibilities and issue logs
Communicates to co-workers any pertinent issues and/or problems occurring during the shift
Performs all the applicable shift duties, system maintenance tasks, and other data processing jobs required, such as: cleaning up outdated files, running system backups, running day-end processing, running payroll, running necessary system jobs and system reboots
Maintains up-to-date knowledge of operating procedures and standards
Serves as a reliable primary resource for troubleshooting various complex user issues, IS supported systems and hardware
Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
Trains other Operations staff or end users as needed
Multitasks between regular duties and specially assigned additional projects
Tracks and informs management of recurring problems
Coordinates activities with Operations, Networking, Epic Training and Programming to ensure good customer service
Works closely with Networking and Programming to help resolve more complex issues and incorporates resulting knowledge into documentation for the knowledge base
Assists as needed with other additional responsibilities which may include, but are not limited to, submitting/processing HP printer maintenance requests, cleaning tape drives, ordering supplies, maintaining department and support telephone numbers
Maintains the knowledge needed for filling in for other Operations staff’s primary shifts and duties
Assists in designing and maintaining departmental operational procedures • Other duties as assigned

SKILLS AND ABILITIES

Maintains regular, consistent, and punctual attendance at the assigned job location
Displays excellent customer service and organizational skills
Demonstrates the ability to follow documentation and instructions
Exhibits the ability to deal effectively interdepartmentally & with the public
Displays an intermediate knowledge of all computers, peripheral equipment, and various software programs applicable to the position
Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
Demonstrates ability to manage user accounts, access permissions, and access requests in accordance with all policies and procedures.
Ability to perform in high pressure situations
Quickly and accurately resolve issues
Displays intermediate abilities in researching, tracking, testing, and resolving issues
Working knowledge and experience with Microsoft Active Directory
Ability to prioritize, think critically and multitask
Exhibits critical thinking and problem-solving skills, including defining severity of issues and demonstrating appropriate escalation for resolution
Displays the ability to learn on the job and retain that knowledge
Demonstrates strong documentation skills

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

Associates Degree or equivalent experience

EXPERIENCE

Minimum of one (1) year in Operator II position with progressively responsible experience with the Bay Area Hospital’s IS systems. Related education/experience may be substituted at the discretion of the department leadership
IBM iSeries experience preferred

GENERAL INFORMATION

Union Affiliation: UFCW

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
May be required to lift up to 75 pounds
Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
Needs adequate color vision. Must wear protective clothing as required.
May be required to travel to various locations
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

Compensation Grade:

UFCW

Compensation Grade Profile:

U068

Bay Area Hospital is an Equal Opportunity Employer.

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