Access & Engagement Program Supervisor

Safe Place for Youth; Los Angeles (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

403b with agency contribution

Paid time off

Job summary

Safe Place for Youth in Venice, CA seeks an Access & Engagement Program Supervisor to lead the Access Center and street-based Outreach & Engagement programs. You will supervise staff, volunteers, interns, and partners, ensuring safe youth-centered programming and strong collaboration with DMH/DCFS and other agencies.

The role requires 2–5 years in social services for homeless or at-risk youth, a preferred bachelor’s in sociology/psychology, and experience with case management and staff

Qualifications

• Bachelor’s degree in Sociology or Psychology is preferred.
• 2-5 years of experience in a social service setting serving homeless or at-risk youth is required.
• At least 2 years of experience overseeing case management programs is preferred.
• 2-3 years of staff management experience is required.
• Excellent crisis intervention skills.
• Ability to work with staff with lived experience of being unhoused or system-involved.
• Strong administration and coordination of processes and procedures.
• Strong written communication and problem-solving skills.
• Strong computer skills including word processing, databases, spreadsheets, and other software systems.
• Commitment to SPY's mission and a collaborative, adaptable work style.
• Cultural responsiveness and humility.

Responsibilities

• Oversee and grow Access Center programs using Positive Youth Development and trauma-informed approaches.
• Supervise front-line staff, volunteers, interns, and contract partners.
• Deliver strengths-based supervision to supervisory staff and Access Center teams.
• Manage Access Center data, reports, and contracts.
• Ensure high-quality front desk operations and member flow.
• Lead Restorative Justice meetings and framework in member accountability practices.
• Coordinate with Volunteer Coordinator to support on-site volunteers.
• Oversee budget and facilities for the Access Center.
• Lead team performance management and professional development.
• Resolve administrative challenges and implement solutions.

Skills

Crisis intervention

Staff management

Written communication

Computer skills

Collaboration

Trauma-informed care

Problem-solving

Education

Bachelor’s degree in Sociology or Psychology

Tools

Word processing

Database operations

Spreadsheets

Job description

Description

JOB TITLE: Access & Engagement Program Supervisor

REPORTS TO: Director of Access and Engagement

SCHEDULE: Sunday-Thursday (9:00am-5:30pm)

LOCATION: Venice, CA, Access Center, On-site

STATUS: Full-Time, 40 hrs/wk, Exempt

DRIVER POSITION: Yes [If Yes, see driver policy]

SALARY: $70,304.00 Annually

ABOUT US

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low-barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration and a deep commitment to the well-being of youth. If you have the skills, passion, and collaborative spirit, join our growing team .

ABOUT THE ROLE

The Access & Engagement Program Supervisor is a dynamic leadership role that bridges SPY's drop-in Access Center and street-based Outreach & Engagement programs. This position is responsible for overseeing the day-to-day operations of the Access Center and supervising an outreach team providing street-based services across Service Planning Area 5 (SPA 5). The ideal candidate brings a strong foundation in trauma-informed care, Positive Youth Development, and community outreach, and is passionate about creating safe, empowering spaces for youth experiencing or at-risk of homelessness.

WHAT YOU'LL DO

• Oversee, grow, and develop Access Center programs using Positive Youth Development and trauma-informed approaches.
• Provide oversight of the Access Center's programming, front-line staff, volunteers, interns, and case management, including contracts with DMH, DCFS, Youth Family Reconnection, and Problem Solving.
• Deliver strengths-based supervision to supervisory staff and Access Center teams.
• Manage all Access Center data, reports, and contract expectations.
• Ensure high-quality front desk operations and member flow.
• Manage co-located Access Center partnerships and serve as the SPY point of contact for partners, as established by the Director of Access & Engagement and Development.
• Develop and maintain a consistent schedule of engaging, youth-centered programming focused on empowerment, development, and healing arts approaches.
• Lead weekly Restorative Justice meetings and implement a Restorative Justice framework in member accountability practices.
• Collaborate with the Volunteer Coordinator to support and manage on-site Access Center volunteers.
• Supervise AC youth liaisons and interns in coordination with the Access Center Supervisor, overseeing daily assignments, onboarding, training, and regular check-ins.
• Manage facility needs and ensure the upkeep and functionality of the physical Access Center space.
• Oversee and manage Access Center budgets responsibly.
• Resolve administrative challenges by coordinating reports, analyzing data, and implementing effective solutions.
• Lead performance management for all team members, including coaching, disciplinary processes, and assurance that department goals and deadlines are met.
• Provide trauma-informed, strengths-based supervision and professional development for supervisees.
• Other duties as assigned to support the mission of the organization.

Requirements

WHAT YOU’LL NEED

• A bachelor’s Degree in Sociology or Psychology is preferred.
• 2-5 years of experience in a social service setting, working with homeless or at-risk youth, is required.
• At least 2 years of experience providing or overseeing case management programs is preferred.
• 2-3 years of experience managing staff is required.
• Excellent crisis intervention skills
• Ability to work with and develop staff members with lived experience of being unhoused or system-involved
• Strong background in administration and coordination of processes and procedures
• Strong written communication skills and problem-solving capabilities
• Strong computer skills and knowledge, including word processing, database operations, spreadsheets, and other software systems
• A commitment to and a passion for the mission, vision, values, and culture of SPY
• An ability to work in an environment that requires effective collaboration and the ability to adapt to change and growth
• Cultural responsiveness and humility

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS

Mandated Reporting Requirements: All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. Please submit proof of vaccination to [e-mail]. To request a reasonable accommodation or exemption, please contact HR at the same email address. It's important to note that these accommodations are not guaranteed.

Driver Positions

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record.

For driver positions, driving is an essential job function and cannot be reasonably accommodated; employment may be discontinued.

NOTE

All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. The expiration of this introductory period does not change the fact that all employees are at will. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities, and assignments of any position, at any time.

BENEFITS & PERKS

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and ample paid time off. We also offer unique perks, including professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.