Access Control and CCTV Technician

K Group Companies

Florence (KY)

On-site

USD 50,000 - 75,000

Full time

3 days ago

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Job summary

K Group Companies in Florence, KY is hiring a Field Service Technician II to lead installation teams, configure and program devices, and oversee system commissioning. You will mentor Level I technicians, manage service tickets, and ensure project success across diverse environments.

With 2+ years in construction and strong electrical, networking, and nurse call/CCTV experience, you will collaborate with project coordinators and customers to deliver high-quality outcomes while advancing

Qualifications

Must have at least 2 years of experience in a construction trade.
Advanced knowledge of electricity (high and/or low voltage).
Hands-on/field experience from previous work.
Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
Ability to identify and use common low voltage cabling.
Working knowledge of IT networking, configurations and IP addressing.
Ability to read architectural drawings.
Team management/supervisor experience.
Experience with service ticketing processes.
1+ year of experience with fire, CCTV, intrusion, or nurse call systems.
Excellent communication skills.
Valid US Driver’s license required.

Responsibilities

Execute all Level I installer roles and responsibilities following documented standards.
Demonstrate strong organizational skills for handling project and service tickets with prompt updates.
Understand project scopes and service expectations and take accountability for tasks.
Lead by delegating tasks within the team’s capabilities; foster collaboration and growth.
Mentor Level 1 installers and solicit feedback for continuous improvement.
Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers as needed.
Apply expertise with nurse call, card access, and video surveillance systems on diverse projects.
Pursue ongoing professional development focusing on leadership and communication.
Perform FAT testing of products before installation to ensure quality.
Configure systems and commission them to deliver reliable, fully operational solutions.
Take on additional duties as needed by the business.

Skills

Construction experience

Electrical knowledge

Hands-on/field experience

Networking basics

Low voltage cabling

IT networking/IP addressing

Read architectural drawings

Team management

Project completion experience

Service ticketing processes

Fire/CCTV/Intrusion/Nurse call systems

Excellent communication skills

US Driver’s license

Job description

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Florence, KY area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities:

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications:

Minimum 2 years with a previous construction trade
Advance knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
Ability to identify and use common low voltage cabling
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services.

As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

We believe great workhappens when people feel connected to their purpose, their team, and their growth.

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other. Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we’vebuiltour reputation on. Whetherit’sdesigning secure environments for customers, supporting critical IT infrastructure, and collaborating across teams, weoperateas one organization working toward shared success.

We also believe work should be fulfilling and enjoyable. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we value connection and teamwork just as much as technical excellence.

Why K Group Companies?

What you can expect here:

A family-owned company with deep roots in West Michigan
A trusted advisor culture built over 40+ years of relationships
The opportunity to work across diverse, real-world technology environments
A team-oriented culture grounded in accountability, collaboration, and pride in workmanship
A workplace where people genuinely know and support each other

We believe we are better together, and that belief shows up in everything we do.

Compensation & Benefits

At K Group Companies, we invest in our people because we believe great workstarts with feeling supported and secure.

We offer a comprehensive benefits package designed to support you both professionally and personally: