Access Control and CCTV Technician

K Group Companies

Detroit, Northern (MI, KY)

On-site

USD 52,000 - 68,000

Full time

8 days ago

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Benefits offered by this job

PTO

Volunteer PTO

Health insurance (employer paid)

Disability insurance (employer paid)

Dental & Vision insurance (employer)

401k with Safe Harbor

Profit sharing opportunities

Bonus programs

Job summary

K Group Companies is hiring a Field Service Technician Level II in Detroit. The role builds on Level 1 duties and adds leadership, advanced configuration, and customer training across nurse call, access control, and video surveillance systems.

You will ensure high-quality installations, manage tickets, and mentor junior installers while coordinating with project staff and customers. A strong electrical and IT foundation is essential, with travel as needed.

Qualifications

Minimum 2 years with a previous construction trade.
Advanced knowledge of electricity (high and/or low voltage).
Hands-on field experience from previous work experience.
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
Ability to identify and use common low voltage cabling.
Working knowledge of basic IT networking, configurations and IP addressing.
Ability to read architectural drawings.
Team management/supervisor experience.
Previous experience completing projects within scope.
Previous experience with service ticketing processes.
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
Excellent communication skills.
Must have valid US Driver’s license.

Responsibilities

Execute all Level 1 installer roles and responsibilities, following our documentation.
Demonstrate organizational skills in handling project and service tickets with prompt updates.
Understand project scopes and service expectations; take accountability for tasks.
Lead the team by delegating tasks and fostering collaboration.
Mentor Level 1 installers and gather feedback for improvement.
Maintain communication with Project Delivery Coordinators, Project Managers, and customers.
Work with nurse call, card access, and video surveillance systems.
Pursue ongoing leadership and communication development.
Perform FAT tests of products before installation.
Configure and commission systems to deliver reliable solutions.
Adopt additional duties as needed.

Skills

Team leadership

Customer communication

Project/task management

Read architectural drawings

Electrical knowledge (high/low voltage

Tools

TCP/IP

Networking

VoIP

IP addressing

Low voltage cabling

Job description

Field Service Technician Level II Overview:

The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities:

Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications:

Minimum 2 years with a previous construction trade
Advance knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
Ability to identify and use common low voltage cabling
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great focused team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at MarioKart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits