Access Center Weekend Supervisor (Part-Time)

MJHS; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. is seeking a Weekend Access Center Leader to supervise and mentor weekend staff, Hospice Care Planners, and Admission RNs.

The role collaborates with the clinical team and on-call supervisors to address patient care needs identified on Hospice and Palliative Care referrals and to convert referrals to admission for eligible patients. Responsibilities include ensuring compliance with MJHS policies and regulatory requirements, providing staff education on

Qualifications

• Graduate from an accredited School of Nursing.
• Minimum of three years of Hospice nursing experience.
• Licensed with current Registration to practice as Registered Professional Nurse in NYS.
• Possess strong clinical skills and knowledge of Home Health/Hospice Care regulations.
• Ability to effectively motivate, supervise, mentor and coach staff.
• Ability to input clinical data proficiently into an electronic medical record.

Responsibilities

• Provide weekend leadership to Access Center staff, Admission RNs, and Hospice Care Planners.
• Oversee orientation and educate on referral process; ensure roles and responsibilities are understood per MJHS guidelines.
• Guide staff in referral processes and address barriers; handle patient/family complaints during referral.
• Monitor referral processes for timely response by patients, families, sources, and hospice staff; seek improvement opportunities.
• Ensure compliance with Hospice CoP, prognostication guidelines, EOBs, and admission documentation.
• Collaborate with Hospice Physicians, managers, and on-call staff to resolve referral needs and issues.
• Interview and participate in staff selection with HR; promote staff development via training and coaching.
• Coordinate with on-call and interdisciplinary teams for patient care needs and adverse risk mitigation.
• Leverage corporate services (HR, Compliance, Legal, Finance, IT, Marketing) as needed.

Skills

Leadership

Mentoring

Supervision

Coaching

Communication

Teaching

Attendance

Multitasking

Education

Nursing degree (BSN/BS)

RN license NYS

Job description

Oversight the Access Center weekend staff and support Admission and Business Development operations on weekends by providing leadership and mentoring guidance to the Access Center staff, Hospice Care Planners, and Admission RNs working on weekends. Collaborates with the clinical team and on call supervisors regarding patient care needs identified on Hospice and Palliative Care referrals. Facilitates the process of converting referrals to admission for eligible patients. Ensures the provision of Hospice and Palliative Care services are consistent with MJHS policies, and State and Federal regulations.

• Provide leadership to the Access Center Staff and Admission RNs, and Hospice Care Planners who work on weekends. Involved in the orientation process for educating on referral process. Accountable for ensuring the staff’s understanding of roles, responsibilities, and expectations within MJHS guidelines. Responsible for confirming staffs’ compliance with following proper process and eligibility requirements for hospice admissions. Supervises referral workflow, documentation, and audits.
• Communicates with the Access Center staff and provides educational awareness for timely start of care for hospice eligible patients. Responsible for guiding the Access Center staff with the referral process and addressing any barriers. Address patient/family complaints if applicable during referral process. Ensure hand off information is given to Access Center Manager, Clinical Manager, or Admission Manager.
• Monitor the referral process with a focus on prompt response to all customers, that is the patients, families, referral sources and hospice staff. Incorporating and monitoring communication patterns, both telephonic and written documentation of the referral process. Identify opportunities for improvement towards the organization’s growth, strategic mission, marketing plan, quality indicators.
• Ensure that the referral and Admission process follows the regulations per the Hospice Condition of Participation, that is the required prognostication guidelines, completion of the EOBs, documentation for admitting level of care and the patient care coordination.
• Keeps current on regulatory requirements, industry trends and technological developments. Identifies potential risk issues and contributing factors in all areas of patient care, safety, and legal matters, including potential for adverse publicity. Takes appropriate action to prevent re-occurrence of a situation that has or may pose as a risk.
• Interviews and participates in the selection process for qualified staff in collaboration with Human Resources and department management. Promotes employee satisfaction and takes necessary steps to motivate staff through positive employee feedback, recognition and rewards, formalized training, continuous education and coaching for promotional opportunities.
• Work closely with hospice physician when evaluating the use of nonformulary but related items, drugs, and services. Ensures staff operates in compliance with all corporate and department policies.
• Collaborate with on call and Interdisciplinary team regarding patient care needs, proactively resolve referral issues and address complaints.
• Utilizes corporate services resources such as Human Resources, Compliance, Legal, Finance, Information Services, Marketing, etc., as appropriate.

• Graduate from an accredited School of Nursing. BSN or BS degree preferred
• Minimum of three years of Hospice nursing experience
• Licensed with current Registration to practice as Registered Professional Nurse in NYS.
• Possess strong clinical skills and knowledge of Home Health/Hospice Care regulations.
• Ability to effectively motivate, supervise, mentor and coach staff. Ability to monitor and measure Access Center staff’s productivity.
• Ability to provide oversight and coordination of patient admission to hospice program.
• Ability to collaborate effectively with Hospice Physicians, managers and other team members.
• Ability to manage clinically complex cases and provide guidance to Access Center and field RNs related to these cases.
• Possess critical thinking skills and clinical skills regarding end-of-life care.
• Possess and understands the importance of role model behavior for the staff. Ability to effectively communicate in a customer service environment.
• Ability to work non-judgmentally with staff and patient/family members of any culture, religion, socio-economic background, or lifestyle.
• Ability to multi-task and prioritize effectively.
• Demonstrates strong attendance record. Possess organizational, teaching, communication, and listening skills.
• Ability to input clinical data proficiently into an electronic medical record