Access Associate - Oncology Contact Center

UVA Health; Charlottesville (VA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Disability coverage

Retirement Savings

Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

Job summary

UVA Health in Charlottesville, VA is seeking an Access Associate to ensure a smooth patient access experience. You will play a key role in accurate scheduling, registration, and documentation to support clinical care and revenue cycle readiness.

The role emphasizes compassionate service across in-person and phone interactions, with responsibilities spanning appointment coordination, data verification, and patient education. Competitive pay and a sign-on bonus are offered.

Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider.
• Collect and confirm demographic and insurance information to support registration and billing.
• Perform verification functions aligned with scheduling/registration standards.
• Complete visit documentation accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient questions with empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams.
• Stay engaged with team goals and continuous improvement efforts within Access.

Skills

Customer service

Scheduling

Registration

Data verification

Documentation

Cash handling

Education

High School diploma

Job description

At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confident they are in the right place.

In todays healthcare environment, access is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join an Access community known for professionalism, accountability, and a shared commitment to excellence for patients and families.

The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidates' previous work experience, education, and/or experience, we also offer a $3,500 sign on bonus which requires a 2-year commitment to UVA Health to eligible candidates.

The Role:

As an Access Associate, you are a key member of the team responsible for the accuracy, flow, and professionalism of the Cancer Center's patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time.

What you will do day to day (mix of phone and in person support):

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

What is an average day like?

An average day blends focused task execution with high touch service. You may start by preparing for scheduled visits, then pivot into real-time scheduling, registration updates, and patient questions as clinic needs evolve. Throughout the day, you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit.

Why UVA Health:

UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes a world class academic medical center and a broad statewide network of community hospitals and outpatient clinics. In Charlottesville, the University Medical Center anchors advanced care with a Level I Trauma Center, Level IV NICU, the first NCI designated Comprehensive Cancer Center in Virginia, and UVA Health Childrens.

What that means for Access professionals is simple: your role is operationally essential to clinical excellence. Access is where quality, safety, and patient confidence begin.

Why this role matters here:

• You support care delivery across a growing ambulatory network where interprofessional teams work together to deliver coordinated outpatient care.
• You join a health system guided by a clear mission and vision, emphasizing excellence, innovation, and community impact.
• You work within a culture that values a strong patient experience, operational reliability, and collaboration across clinical and administrative partners.

UVA Health advantages you can feel in your day to day:

• Academic medicine environment with high standards and meaningful purpose, where teams teach, learn, innovate, and advance care.
• System recognized for excellence across service lines, with a track record of awards and recognition across the enterprise.
• A supportive employment foundation with a comprehensive benefits package (medical, dental, vision, paid time off, disability coverage, retirement savings plans, and flexible spending accounts).

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent. Customer service experience preferred.

Experience: Preferred not required.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The pay range for this role is $17.50 - $26.76 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report Best Hospitals guide rates UVA Health University Medical Center as High Performing in 5 adult specialties and 14 conditions/procedures.

We are one of 70 National Cancer Institute designated cancer centers. UVA Health Childrens is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVAs commitment to non-discrimination and equal opportunity employment.