Academic Success Advisor

Arizona State University; Phoenix (AZ); Hybrid; USD 51,000 - 58,000; Full time

Job summary

Arizona State University seeks an Academic Success Advisor for undergraduate programs (online and in-person) to build and maintain relationships, provide 1:1 and group advising, and guide students toward degree completion with a focus on service excellence.

The role requires comfort with technology, experience in higher education advising, and the ability to support students across Downtown Phoenix and other campuses, with hybrid work after training.

Qualifications

• Bachelor's degree and 3 years of relevant experience.
• Experience in higher education/academic advising.
• Strong communication and customer-service focused mindset.
• Ability to use multiple technology platforms and data-driven approaches.

Responsibilities

• Provides 1:1 student advising as well as group academic advising.
• Identifies students needing escalated support and coordinates with student engagement teams.
• Monitors student progress to ensure ongoing success and timely degree completion.
• Uses advising technology (eAdvisor, Salesforce, DARS) to assist students with course registration and options.

Skills

Student advising

Communication

Technology literacy

Education

Bachelor's degree

Tools

Salesforce

PeopleSoft

DARS

eAdvisor

Job description

## Academic Success AdvisorApply: Hybrid: Campus: Downtown Phoenix: Full time: Posted Today: End Date: November 21, 2026 (10 days left to apply): JR129079**Job Profile:**Academic Advisor 2**Job Family:**Academic Advising**Time Type:**Full time**Apply before 11:59 PM Arizona time the day before the posted End Date.****Minimum Qualifications:**Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.**Job Description:**The Edson College of Nursing and Health Innovation Student Services team seeks a service excellence focused, motivated, and energetic individual to fill an Academic Success Advisor position for our undergraduate programs (online and/or in-person). The Academic Success Advisor focuses on building and maintaining relationships while working within established processes and guidelines. This position necessitates a “how can I help?” disposition. A strong background and comfort level with technology is required as position requirements include reviewing multiple technology-based platforms, tracking and monitoring student progress, and using data and technology to quickly respond to student inquiries and time-sensitive campaigns and projects. The primary location for this position is at the Downtown Phoenix campus, however, advisors may be asked to staff offices at any one of our campuses of operation (Downtown Phoenix, West, or Polytechnic) and may support students pursuing their education online or at one of our immersion campus locations. This position is eligible for hybrid work after a training period. Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. This position is not fully remote. **Salary Range:** $51,250 - $58,000; DOE **Essential Duties:*** Provides 1:1 student advising as well as group academic advising.* Serve as primary instructor to multiple sections of ASU 101-NU.* Identifies students who need escalated support and outreach and works collaboratively with the student engagement team and leadership to support the student.* Supports advising functions as well as recruitment and student engagement initiatives.* Monitors student progress to ensure ongoing successful progress.* Utilizes eAdvisor, Salesforce, DARS, text, email, and other technology platforms to assist students with exploring a variety of academic options, register for courses and make timely progress towards completion of degree.* Works closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to student's goals, interests and skills.* Responds quickly to student questions and concerns; works with students to resolve concerns and escalations and assist with providing a pathway to successful program completion.* Serves as primary liaison by connecting students with academic and personal resources including but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services.* Participates as a volunteer or attendee to support Edson College focused activities and events, including recruitment and student engagement events.* Use office equipment.* Use critical thinking to make decisions and/or analyze and report data.* Deliver presentations and engage with student groups.* Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.* Performs other duties as assigned. **Desired Qualifications:*** Evidence of a completed Master’s degree.* Experience working with students in higher education/college level academic advising.* Experience teaching, preferably in secondary education or higher.* Experience in being collaborative, having a positive outlook, and being flexible.* Experience in using problem solving, critical thinking, and time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies.* Experience in offering service-excellence focused services that prioritize the success of student.* Experience working with undergraduate students and providing student success services utilizing online platforms (zoom, slack, text, email).* Experience in using: Student information computer system and other advising technology (i.e. PeopleSoft, DARs, online appointment scheduling, eAdvisor).* Experience using: CRM (i.e. Salesforce).* Demonstrated knowledge of ASU’s academic structure and organization; academic programs, colleges, and departments university-wide.* Ability to clearly communicate to perform essential functions.* Use of basic math and a calculator.* Ability to use telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier. **Working Environment:*** Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.* Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 20 pounds (light).* Required to stand for varying lengths of time and walk moderate distances to perform work.* May be required to perform tasks in the field within and/or across University campuses.* Will be required to travel (for events, between campuses).* Hybrid work schedule.* Position may involve shared offices/space.* This position is full-time, and the incumbent must be available Monday - Friday, 8am-5pm.* The primary work location is the Downtown campus, but a presence on other campuses or at off-campus locations may be required.**Department Statement:**The Edson College of Nursing and Health Innovation is distinguished as a model for excellence and inspiration in nursing and interprofessional practice, education and research to advance knowledge and innovative practice models, and new solutions to optimize the health and well-being of our diverse local, national and global communities.**Driving Requirement:**Driving is not required for this position.**Location:**Campus: Downtown Phoenix**Funding:**No Federal Funding**Instructions to Apply:**Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments:* Cover letter* Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. **Important:** Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. **ASU Statement:**Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. **Notice of Availability of the ASU Annual Security and Fire Safety Report:**In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator**Employment Verification Statement:**ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.**Background Check Statement:**ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.**Fingerprint Check Statement:**This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.