Academic Services Coordinator (Temporary)

University of Washington; Bothell (WA); Hybrid; USD 68,000 - 74,000; Full time

Job summary

University of Washington Bothell is seeking an Academic Services Coordinator to support undergraduate academic services, including waiver and transfer evaluations, pre-major reviews, and faculty coordination. The role also helps advance program visibility through marketing and outreach initiatives, including print, video, and web content.

The position reports to the Director of Undergraduate Programs and supports events that engage students and enhance enrollment goals.

Qualifications

• Bachelor’s degree in business, communications, marketing or related field.
• At least two years of experience in a student-facing or student support role such as in program operations, academic services, student services, marketing and communication or related work in a higher education setting.
• Excellent customer service skills. Strong writing and editing skills.
• Working knowledge of CRM systems and Microsoft Office; ability to learn new software applications.

Responsibilities

• Marketing, Outreach & Events: develop and coordinate undergraduate marketing and recruitment materials, including print and digital collateral, student video interviews and website content updates.
• Plan and manage events: catering, scheduling, logistics for undergraduate events, including workshops, ceremonies and open house events.
• Academic Services: manage petitions, course applications, AACSB reporting and enrollments data collection and reporting.

Skills

Customer service

Writing

Editing

CRM systems

Microsoft Office

Education

Bachelor’s degree in business, communications, marketing or related field

Tools

Microsoft Office

CRM systems

Job description

Hybrid (telework 2 days or less per week)

Bothell, WA

Full time

REQ-0000133047

Job Description

UW Bothell’s School of Business has an outstanding opportunity for Academic Services Coordinator to join their team.

This is a temporary position and is anticipated to continue for up to 12 months.

About this Opportunity

Reporting to the Director of Undergraduate Programs, the Academic Services Coordinator plays an integral role in the coordination and management of undergraduate academic services. This position provides primary oversight of course waivers and transfer evaluations, pre major admission reviews, faculty coordination, and all application-based courses ensuring consistent policy implementation and a high quality student experience. In addition, the Program Manager serves as a key partner to the Director of Undergraduate Programs in advancing program visibility and enrollment goals through the development of comprehensive marketing and outreach initiatives, including print, video, and web content. The role also manages the execution of high impact events supporting student engagement, career pathways, and external outreach.

Key Responsibilities

Marketing, Outreach & Events - 30%

• In collaboration with the Director of Undergraduate Programs, develop and coordinate undergraduate marketing and recruitment materials, including print and digital collateral, student video interviews and testimonials, and website content updates.
• Manage catering, scheduling, and logistics for undergraduate events, including career workshops, graduation celebrations, networking events, the Beta Gamma Sigma Induction Ceremony, and other program activities.
• Support communications and logistics for recruitment events targeting business pre‑majors, including guest speakers, faculty and student panels, and undergraduate open house events.
• Research and cultivate opportunities to engage with local high schools (e.g., competitions, DECA programming, National Honor Society events) to increase program visibility and build partnerships.
• Source and manage branded merchandise, working with vendors and tracking inventory and distribution.

Academic Services - 25%

• Manage and process student petitions including transfer courses, course repeat, and equivalency petitions. Communicate with appropriate area coordinators and with central advising on petition outcomes.
• Manage the updates and submission requirements for Guided Internship, Independent Study, and Business Consulting course applications. Verify materials, ensure all approvals are obtained, and communicate appropriately with students and their advisors.
• Ensure the proper data collection and reporting for AACSB and University reporting requirements.
• Research, collect, and report on enrollment data, course data, student demographics, etc. for marketing, and course planning purposes.
• Triage and answer student questions and elevate to the Director of Undergraduate Program as needed.

Admission - 20%

• Process and validate pre-major declaration of major forms, including verifying and recording grades, auditing prerequisites, and attending admission committee meetings when needed.
• Submit change of major forms for applicants who fail to meet prerequisite requirements and manage communications to students and their advisors.
• Collaborate and coordinate with the Admissions team as needed to ensure smooth applicant experience.

Scholarship Management - 15%

• Process scholarship applications and materials, including downloading applications from the scholarship portal and requesting supplemental information if needed.
• Communicate with faculty selection committee, financial aid team, and students as needed.
• Follow up with students on bios, photos, etc. for website and other promotional activities.

Other Tasks - 10%

• Other duties as assigned.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor’s degree in business, communications, marketing or related field.
• At least two years of experience in a student-facing or student support role such as in program operations, academic services, student services, marketing and communication or related work in a higher education setting.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Excellent customer service skills. Strong writing and editing skills.
• Working knowledge of CRM systems.
• Demonstrated experience using Microsoft Office and other software; ability to learn new software applications.

Working Conditions

• Typical work schedule is eight hours per day, Monday - Friday, with occasional evening or weekend hours as necessary to support student events.
• This position will benefit from the telework policies that provide flexibility in work location with a hybrid schedule of in person and remote options.
• Hybrid schedule of at least three days per week working on the UW Bothell Campus.

About the Team

The UW Bothell School of Business offers a Bachelor of Arts in Business Administration and a Bachelor of Science in Economics, along with four minors that support the education of 1,300+ students across the University of Washington. The Undergraduate Programs Office works collaboratively with stakeholders and partners to advance and support the academic success of students. The school has over 30 full-time faculty, a team of 15 staff members and student assistants and several adjunct faculty members. The culture is collaborative and supportive both within the School of Business and across the UW Bothell campus. To learn more about the UW Bothell School of Business visit https://www.uwb.edu/business.

Compensation, Benefits and Position Details

Pay Range Minimum:

$68,004.00 annual

Pay Range Maximum:

$74,004.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/).

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080).

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.