Academic Services Coordinator - Student Success

Washington University in St. Louis; St. Louis (MO); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Up to 22 days vacation including sick/

Health insurance packages

Metro transit U-Pass

Tuition benefits for employee/family

Job summary

Washington University in St. Louis is seeking a Disability Resource professional to coordinate accommodations for students with disabilities. The role involves collaboration with faculty, staff, and families, and requires handling confidential information with care.

The position emphasizes experience in higher education, knowledge of disability regulations, and strong organizational and communication skills. Benefits include vacation time, health insurance, transit support, and tuition programs.

Qualifications

• Bachelor's degree required.
• Experience in higher education with students and faculty preferred.
• Knowledge of disability regulations, universal design, and documentation standards.

Responsibilities

• Coordinate accommodations with faculty per DR policies and procedures.
• Respond to faculty, staff, parents and students about disability and eligibility issues.
• Review initial documentation with diagnosticians and professionals as needed.
• Maintain confidential office records and up-to-date electronic files.
• Hire, train, schedule and supervise student staff; assist students with documentation review.

Skills

Adaptability

Confidentiality

Data Management

Deadline Management

Detail-Oriented

Interpersonal Communication

Learning New Technologies

Microsoft Office

Multicultural Environments

Oral Communications

Post Secondary Education

Prioritization

Problem Solving Tools

Professional Integrity

Resource Planning

Sensitive Information

Student Information Systems

Student Support Services

Written Communication

Education

Bachelor's degree

Master's level preferred

Tools

Microsoft Office

Job description

Position Summary

WashU's Division of Student Success seeks a disability resource professional for the position of Academic Services Coordinator. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success.

Location

ST. LOUIS, MO 63105

Scheduled Hours

37.5

Primary Duties & Responsibilities

Liaison and Coordination of Accommodations

• Arranges accommodations according to DR's policies and procedures in coordination with faculty for students with disability status.

Responds, Communicates and Documents

• Responds and communicates to faculty, staff, parents, and prospective students regarding disability and eligibility issues as specified by the Assistant Director - Disability Resources.
• Participates in group reviews of initial documentation to assess completeness and determine accommodation. This may require communication with diagnosticians, physicians, psychiatrists, parents, students or other professionals to inform them about documentation criteria and sufficiency as approved by the Assistant Director.
• Maintains and properly handles confidential office records.

Administrative

• General office duties (e.g., answer the phone, file, type correspondence).
• Hires, trains, schedules, and monitors student staff.
• Assists students through review process for determining disability-related accommodations, and understanding necessary documentation for this purpose.
• Meets with students and evaluates provided information to determine appropriateness of accommodations and services, including Adaptive/Assistive Technologies.
• Consults with faculty, staff, and University community to assist in provision of accommodations and address barriers present for disabled students.
• Creates, organizes, and maintains up-to-date electronic records.

Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions

• Normal office environment.
• Ability to travel to various on- and off-campus locations.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education

• High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

• No specific certification/professional license is required for this position.

Work Experience

• Relevant Experience (3 Years)

Skills

• Not Applicable

Driver's License

• A driver's license is not required for this position.

Preferred Qualifications

• Master's level degree in related field.
• Experience working in higher education with students and faculty.
• Direct experience supporting disabled students in an educational setting.
• Knowledge, training, or familiarity with Social Model of Disability, Principles of Universal Design, and disability-related regulations and compliance requirements applicable to post-secondary education.
• Knowledge of Microsoft Office, and the ability to readily learn other technology as needed.
• Professional experience reviewing and interpreting psycho-educational reports and other medical and psychological information for the purpose of determining accommodations and/or academic interventions.
• Demonstrable commitment to the value inherent in promoting a diverse student population.
• Proficient in collecting, entering, and maintaining large amounts of data in a data management system.
• Ability to work both independently and collaboratively and under tight schedules.
• Experience working in a highly demanding facility involving sensitive issues.
• Excellent organizational and communication skills, both verbal and written.

Education

• Bachelor's degree

Certifications/Professional Licenses

• No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

• No additional work experience unless stated elsewhere in the job posting.

Skills

• Adaptability, Confidentiality, Data Management, Deadline Management, Detail-Oriented, Interpersonal Communication, Learning New Technologies, Microsoft Office, Multicultural Environments, Oral Communications, Post Secondary Education, Prioritization, Problem Solving Tools, Professional Integrity, Resource Planning, Sensitive Information, Student Information Systems, Student Support Services, Written Communication

Grade

• G08-H

Salary Range

• $21.17 - $32.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (VEVRAA), as amended.