Academic Advisor, Undergraduate Education Degree Programs

CSCU; New Britain, Northern (CT, KY); Hybrid; USD 75,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Retirement benefits

Tuition reimbursement

Job summary

Charter Oak State College is seeking an Academic Advisor to support student success in a distance-learning environment, managing a caseload and collaborating with the School of Education Director and advising team. The role develops efficient advising processes and advances apprenticeship and teacher residency programs with independent judgment.

You will advise adult learners, support registrations, onboarding, retention, and collaborate on communications and informational resources.

Qualifications

• Master’s degree in Education or a related field from an accredited institution.
• Minimum of three (3) years of professional experience in education, higher education, academic advising, student services, educator preparation, or a related field, including experience advising or supporting adult learners.
• Knowledge of Connecticut educator preparation pathways, certification requirements, workforce initiatives, and early childhood education systems.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Responsibilities

• Guide Students through academic planning, degree completion, and career goal attainment.
• Manage caseload of students using independent judgment and problem-solving skills.
• Apply knowledge of adult development and learning theory to support a diverse student population.
• Provide registration support to visiting students, as needed, and connect interested students with the Admissions team to explore pathways to degree completion.
• Instruct students in accessing options and services.
• Support students to informally assess their abilities, interests, skills, and achievements to establish academic and career goals.
• Interpret college policies and procedures.
• Support retention and academic success by fostering positive student relationships.
• Maintain student confidentiality.
• Communicate with students using a variety of modalities.
• Support undergraduate students enrolled in apprenticeship, teacher residency, and other educator workforce development initiatives, facilitating student success, persistence, and program completion.
• Assist students in meeting program specific requirements.
• Support students in applying for relevant scholarships, grants, and financial assistance opportunities, including those offered by CSDE and OEC.
• Monitor student progress and provide proactive outreach to support persistence and completion.

Skills

Oral and written communication

Adult learner advising

IT literacy

Education

Master’s degree in Education or related field

Tools

Microsoft 365 apps

Job description

Details:

Posted: 09/21/26
Level: Senior Associate
Department: Academics / Education
Supervisor's Title: Director, Undergraduate Education Programs and ARC
Closing Date: 10/19/26 at 4:00pm ET

NOTE: This is a grant-funded position. Current funding is for one year with the possibility of subsequent renewals through 2030.

Location:

Charter Oak State College
185 Main Street New Britain, CT 06051
*This is a an on-campus position, there will be some telework flexibility. The incumbent may travel to public sites to make presentations as well as travel to national or regional meetings and conferences.

Please take a look at our website to find out more about our college.

Charter Oak State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to foster the potential of current and future working professionals by providing dynamic and industry-relevant online education to advance success in a global society through affordability, collaboration, and learning experiences that can occur inside and outside the virtual classroom.

Charter Oak State College Vision:

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Anticipated Start Date:

Fall 2026

Position Summary:

The Academic Advisor serves as a primary facilitator of student success in a distance learning environment, managing a caseload of students. Working collaboratively with the School of Education (SOE) Director of Undergraduate Education Programs and the SOE Academic Advising team, the advisor helps develop and implement efficient, student-centered advising processes that support student success. With a solid foundation in adult learning theory, the advisor provides individualized guidance and support to students, exercising independent judgment to advance the goals of apprenticeship and teacher residency programs through academic advising, registration, student onboarding, retention, and other program support activities.

Supervisory and Other Relationships:

Reports to Director, Undergraduate Education Programs and ARC.

Position Responsibilities:

The following examples of duties illustrate the general range of tasks assigned to the position but are not intended to define the limits of the position.

• Academic Advising and Student Success
  • Guide Students through academic planning, degree completion, and career goal attainment.
  • Manage caseload of students using independent judgment and problem-solving skills.
  • Apply knowledge of adult development and learning theory to support a diverse student population.
  • Provide registration support to visiting students, as needed, and connect interested students with the Admissions team to explore pathways to degree completion.
  • Instruct students in accessing options and services.
  • Support students to informally assess their abilities, interests, skills, and achievements to establish academic and career goals.
  • Interpret college policies and procedures.
  • Support retention and academic success by fostering positive student relationships.
  • Maintain student confidentiality.
  • Communicate with students using a variety of modalities.
• Teacher Residency and Apprenticeship Program Support
  • Support undergraduate students enrolled in apprenticeship, teacher residency, and other educator workforce development initiatives, facilitating student success, persistence, and program completion.
  • Assist students in meeting program specific requirements.
  • Support students in applying for relevant scholarships, grants, and financial assistance opportunities, including those offered by Connecticut State Department of Education (CSDE) and Office of Early Childhood (OEC).
  • Monitor student progress and provide proactive outreach to support persistence and completion.Support the School of Education’s efforts to increase the number of qualified educators across educational settings.
• Outreach and Student Engagement
  • Support the coordination of communication and outreach efforts that provide information, guidance, and support to prospective and current students while fostering relationships with employers, school districts, and community organizations related to apprenticeship and teacher residency pathways.
  • Participate in recruitment events, information sessions, and outreach activities.
  • Send mass communications to students and external stakeholders, as assigned.
  • Collaborate with program staff to develop and maintain informational resources, including handbooks, guides, worksheets, and related materials.
• Program Operations, Collaboration, and Institutional Support
  • Ensure effective program administration, cross-functional collaboration, and continuous improvement.
  • Attend advising team meetings and other meetings.
  • Collaborate with faculty and serve as student advocate in developing and refining academic programs and policies.
  • Monitor School of Education and ARC email inbox, responding to routine inquiries and forwarding requests as appropriate.
  • Support departmental efforts to update and maintain automated student communications.
  • Maintain current knowledge of professional, academic, and field-specific issues.
  • Contribute to assessment, reporting, and grant-related activities, as assigned.
  • Perform other duties in support of the School of Education, ARC, and Charter Oak State College mission.

Minimum Qualifications:

Incumbents must possess proven ability to effectively work with a diverse set of faculty, staff, and students. They are expected to have excellent oral and written communication skillsalong with stronginformation technology literacy skills. Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

• Master’s degree in Education or a related field from an accredited institution.
• Minimum of three (3) years of professional experience in education, higher education, academic advising, student services, educator preparation, or a related field, including experience advising or supporting adult learners.
• Knowledge of Connecticut educator preparation pathways, certification requirements, workforce initiatives, and early childhood education systems.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Preferred Qualifications:

Preferred candidates of the position will additionally possess the following:

• Experience working in online, hybrid, or distance learning environments.
• Experience recruiting, advising, and supporting prospective and enrolled students in higher education, particularly adult learners.
• Experience analyzing and applying enrollment, retention, persistence, and student success data to inform student support strategies and interventions.
• Advanced proficiency with higher education technologies, including student information systems, learning management systems, CRM systems, and data reporting tools; experience assisting students with scholarships, grants, or financial aid programs preferred.

Work Environment:

The incumbent typically performs work in the offices of the College’s headquarters located at 185 Main Street, New Britain, Connecticut. The work does not, normally, involve any significant physical effort. The incumbent may travel to public sites to make presentations as well as travel to national or regional meetings and conferences. Some evening and weekend hours may be required.

Salary Range:

The salary range for this position is $74,762 - $101,457 and while experience and qualifications are considered, candidates will start at the minimum of the salary range.

This position also comes with excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity. We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.

Selection Procedure:

Application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates’ qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. Charter Oak State College is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Clery Act

Attached is Charter Oaks Annual Security Report to comply with the requirement of the Clery Act which outlines several administrative items related to campus security.

Continuing Notice of Nondiscrimination:

Charter Oak State College does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. CHARTER OAK STATE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.