Academic Advisor

Empire State University; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

Empire State University is hiring multiple Academic Advisors to join a fast-paced online university built around access and support for our primarily adult learners. Most of the students you'll work with are transfer students seeking degree completion and/or more advanced degrees.

As part of an experienced, student-centered advising team, you'll help students move toward their academic, professional, and personal goals with confidence.

Qualifications

• Master's degree from a regionally accredited US university or comparable non-US university.
• At least 2 years in higher education advising or student development.
• Excellent communication and organizational skills.
• Ability to collaborate across departments in an academic setting.
• Experience engaging online learners using synchronous and asynchronous methods.
• Interest in a creative, team-oriented environment with continuous improvement.

Responsibilities

• Manage an active caseload of advisees with proactive outreach.
• Support transactional advising during peak enrollment periods.
• Master university program requirements, policies, and procedures.
• Assist students across associate, bachelor’s, and graduate programs with options aligning to goals.
• Identify possible prior learning for academic credit following university procedures.
• Teach sections of Educational Planning to advisees/mentees when applicable.
• Promote data-driven improvements in advising practices.
• Collaborate with university offices to advance holistic student support.
• Attend department meetings and participate in governance and development.

Skills

Advising

Student development

Online communication

Collaboration

Growth mindset

Creativity

Education

Master's degree

Tools

Banner

CRM

Data management tools

Job description

Location: Various Locations, NY Category: Professional Job Type: Full-time Posted On: Mon Sep 14 2026

Empire State University is hiring multiple Academic Advisors to join a fast-paced, rapidly growing online university built around access and support for our primarily adult learners. Most of the students you'll work with are transfer students seeking degree completion and/or more advanced degrees. As part of an experienced, student-centered advising team, you'll help students move toward their academic, professional, and personal goals with confidence. Your work will span a range of advising activities: reviewing students' goals, transcript reviews, and course recommendations in alignment with program requirements, cultivating relationships with assigned students, referring students to appropriate university resources, integrating career service resources, helping students build academic degree programs that align with their stated goals and supporting incoming students. Because we're growing quickly, we're looking for advisors who bring strong collaboration skills, a growth mindset, and real creativity, along with a steady commitment to best practices, to help shape what student support looks like here. If you want to be part of a leading online university committed to student access and success, we'd love to hear from you.

Specific Job Duties May Include

• Manage an active caseload of advisees, participating in proactive outreach and advisement throughout advisees' time at the university.
• Support transactional advising needs during peak enrollment periods.
• Develop and maintain mastery of the university's academic program requirements, policies, and procedures.
• Work closely with students within associate, bachelor's and/or graduate degree programs to identify options that support a student's academic, professional, and intellectual goals whenever possible.
• Develop an understanding of and guide students through identifying university-level prior learning that may be eligible for academic credit, following established university procedures.
• On a limited basis, may be asked to teach sections of the university's course on Educational Planning to advisees/mentees where applicable by program.
• Promote and engage in the application of best practices including data-driven improvements.
• Collaborate and share expertise with various university offices to advance holistic student support initiatives.
• Participate in regularly scheduled meetings for department updates, team building, professional development, governance, and university development.

Job Requirements

Required Qualifications

• Master's Degree from a regionally accredited US university or comparable non-US university.
• A minimum of two (2) years of professional experience in the higher educational setting with a role specific to academic advisement or student development.
• Excellent and effective communication and organizational skills.
• Ability to work within a collaborative academic environment with faculty and staff from multiple departments.
• Desire and skills to effectively engage with learners in online settings, using both synchronous and asynchronous communication.
• Interest in a creative and team-oriented environment committed to continuous improvement.

Preferred Qualifications

• Knowledge of adult learning, learning technologies and online pedagogies.
• Experience working in an online environment.
• Experience with computer databases and web-based communications platforms including Banner, CRM, or other data management and tracking tools.
• Previous college teaching experience, preferably in one of the academic disciplines offered in Business, Education, Nursing, or any related fields.
• Prior knowledge of and experience working with bilingual and emergent bilingual learners, particularly in online settings.
• Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Special Information

• Occasional travel, as well as evening and weekend hours, may be required to fulfill departmental, divisional, and university-wide commitments.
• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information

Rank/Salary: Academic Advisor, SL3 / $60,000.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at [phone].

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling [phone]. It can also be viewed online at our Safety and Security website.