Academic Advising Specialist

City University of New York; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

City University of New York’s Queensborough Community College seeks an Academic Advising Specialist to support student success and foster academic achievement. The role focuses on holistic advising, caseload management, and campus collaboration within the Academies at Queensborough.

The specialist will manage advisor caseloads, deliver workshops, develop degree plans, monitor enrollment, and promote accessible advising through events and online channels. Evening and weekend hours may be required.

Qualifications

• Bachelor's degree and four years' related experience required.

Responsibilities

• Manage advisory caseload using advising technology and Starfish, Degree Audit, and Degree Planner.
• Facilitate student and faculty workshops and assist with departmental meetings.
• Lead and manage team projects and advising initiatives.

Skills

Advising experience

Workshop facilitation

Team project leadership

Student support services knowledge

Diversity populations experience

Education

Bachelor's degree

Tools

CUNYfirst

Degree Audit

Degree Planner

Starfish/Navigate

Job description

Academic Advising Specialist

POSITION DETAILS

Queensborough Community College invites qualified and enthusiastic candidates to apply for the Academic Advising position, where they will have the opportunity to support student success, foster academic achievement, and contribute to a vibrant and diverse college community.

Reporting to an Associate Director of Advising, the Academic Advising Specialist will contribute to the development and implementation of a holistic, advising model utilizing caseload management, assessment, advising technology, and campus collaboration within the Academies at Queensborough. In addition to the CUNY Title Overview, duties include but are not limited to the following:

• Manage advisory caseload of students leveraging advising technology such as Starfish, CUNYfirst (PeopleSoft) Degree Audit, Degree Planner, and other relevant technology
• Facilitate workshops for students and faculty; assists with other departmental meetings
• Lead and manage team projects and advising initiatives related to the academic advising operation
• Develop academic degree plans and performs graduation audits
• Monitor NYSOP student enrollment and academic progress including credit accumulation and degree applicable course work
• Develop and implement targeted communication campaigns for NYSOP students regarding timelines, resources, requirements and support services
• Manage a portion of NYSOP students as part of an overall caseload of students
• Establish and maintain student advisement files; prepare advisement activity reports
• Lead and/or participate in meetings on retention, student success, and student engagement
• Responsible for conducting assessment reports on Academy student caseloads
• Responsible for participation in ongoing training for academic curriculum and advising best practices
• Deliver a comprehensive advising experience by monitoring student progress, early alerts and working with campus partners to resolve obstacles for students
• Actively promote accessibility and visibility of advising through campus initiatives and online presence.
• Advising staff is expected to engage students in advising events on campus, through online advising, and social media
• May supervise college assistants and other staff members where applicable.
• May act as point of contact for advisement operations in absence of Academy Lead
• Evening and Weekend Hours required as needed each semester.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

PREFERRED QUALIFICATIONS

• -Experience Working in a Community College Setting
• -Experience in Academic Advising
• -Familiarity with CUNY First, Degree Works or comparable student systems
• -Experience with Student tracking software such as Starfish or Navigate
• -Demonstrated Experience Conducting Workshops or Trainings and demonstrated knowledge of Student support services
• -Experience Tracking and managing student in a caseload
• -Experience working with diverse populations

This position requires an onsite presence of approximately 70% of the workweek, with the remaining time offering flexibility for remote work, as operational needs permit.

CUNY TITLE OVERVIEW

Administers an academic advising center or unit.

• Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program
• Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments
• Works with students to resolve academic issues, providing information and/or referral
• Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies
• Conducts assessments to strengthen advisement programs
• Organizes and facilitates training for faculty advisors
• Develops print and online communication materials
• May supervise office operations and budget
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$79,630.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 10, 2026.

Review or resumes to begin immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

33021

Location:

Queensborough CC

Job Type:

Full-Time