AC Housekeeping Manager

The Inn at Stonecliffe; Joshua Tree, Northern (CA, KY); Hybrid; USD 72,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Mental Health care

Health Insurance

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Job summary

AutoCamp is seeking a dynamic Housekeeping Manager to elevate cleanliness and guest experience across Autocamp's guest accommodations and clubhouse. You will guide a diverse housekeeping team, inspect rooms and public areas, and ensure adherence to Autocamp's high standards and procedures.

The role involves inventory management, supervising laundry operations, and coordinating with other departments to deliver exceptional guest experiences.

Qualifications

• A High School Diploma or G.E.D certificate.
• Two or more years of progressive and practical experience supervising housekeepers.

Responsibilities

• Lead by example with high-quality service and hospitality.
• Manage a multicultural housekeeping team and promote diversity.
• Ensure Autocamp standards, SOPs, and policies are followed.
• Train housekeeping staff effectively for their roles.
• Routinely inspect guest rooms and common areas for cleanliness and order.
• Manage inventory and budget related to housekeeping supplies and equipment.
• Oversee laundry process and linen management.

Skills

Leadership

Guest service

Training

Quality control

Multicultural team

Problem solving

Education

High School Diploma or GED

2+ years supervising housekeepers

Job description

AutoCamp is seeking a dynamic, service-oriented Housekeeping Manager to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

SUMMARY

The person in this role will establish high standards of cleanliness and tidiness in Autocamp's Guest accommodations and clubhouse, ensuring that expectations are met or exceeded. Ongoing inspections of guest accommodations and common areas will be conducted, as well as guidance for housekeepers on best practices to deliver exceptional guest service. The Housekeeping Manager maintains an inventory of supplies and equipment for the department.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Lead by example: provide high-quality service and uncompromising hospitality toward all customers and Team Members.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Ensure Autocamp standards, operating procedures, and policies are in place and followed.
• Ensure the housekeeping team is properly trained for their position.
• Routinely inspect accommodations and common areas to ensure the property exhibits Autocamp's high standards of cleanliness and orderliness. Examine carpets, flooring, drapes, and furniture for stains, damage, or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
• Maintain inventory of supplies and equipment, and distribute to housekeepers and other department Team Members, as needed.
• Manage the laundry process.
• Place orders for room supplies and furniture renovation or replacements.
• Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies, and equipment.
• Review the status of assignments, and assist and guide Team Members with follow-through when needed.
• Notify housekeepers when an inspection reveals sub-standard results, and support housekeepers through training to help them meet expectations.
• Partner with other departments and management to ensure the best possible experience for each guest, in accordance with Autocamp's standards and guidelines.
• Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• Attend to guest requests and complaints, resolve issues, and partner with other departments to ensure an excellent guest experience.
• Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• Report any unusual occurrences immediately to the General Manager or Assistant General Manager. Complete and submit compliance-related reports and forms as needed.
• Communicate promptly with other department managers regarding issues that require their attention.
• Know the facilities and hours of operation of the property.
• Ensures that lost and found items are always properly recorded and checked into designated holding areas.
• Comply with guest accommodation entry code control policies.
• Perform housekeeping duties, as needed
• Performs any other duties as requested by the General Manager or Assistant General Manager.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• A High School Diploma or G.E.D certificate
• Two or more years of progressive and practical experience supervising housekeepers.

DESIRED SKILLS AND EXPERIENCE

• A working knowledge of best practices in housekeeping.
• Must have an understanding of how to use cleaning equipment and products properly.
• Knowledge of proper cleaning product handling and safety procedures.
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
• Excellent and effective leadership skills that guide Team Members in successfully carrying out various duties, including housekeeping and safety practices.
• Able to understand safe work practices and communicate these effectively to Team Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
• Strong management and relational skills.
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.

Position Type

Full-time

Compensation Range

72,000-75,000

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