ABUSE COUNSELOR SUPERVISOR - SES - 60071739

State-of-Florida; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

STATE OF FLORIDA, Department of Children and Families, is seeking an Abuse Counselor Supervisor to lead the abuse hotline intake team. You will monitor performance, assign workloads, and guide staff through policy changes while ensuring high-quality assessments and timely reporting.

This essential role requires supervisory experience, a relevant degree, and strong ethics. Candidates should be prepared for non-traditional hours and occasional travel.

Qualifications

• Minimum 1 year as Abuse Counselor OR 2+ years supervisory experience.
• Bachelor’s Degree or higher preferred.
• Ability to supervise, train, and motivate staff.

Responsibilities

• Monitor and direct intake counselors’ work and performance.
• Plan workloads, deadlines, and resource utilization.
• Coach and train staff; provide guidance on policy changes.
• Participate in staffing decisions and staff development.
• Ensure compliance with departmental rules and laws.

Education

Bachelor’s Degree

Supervisory experience

Staff scheduling

Performance monitoring

Coaching & training

Job description

ABUSE COUNSELOR SUPERVISOR - SES - 60071739

Date: Sep 23, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884303

Agency: Children and Families

Working Title: ABUSE COUNSELOR SUPERVISOR - SES - 60071739

SHIFT:Monday-Friday (Working Hours Flexible between 7am-7pm)

(Some Travel may be Required)

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit https://www.myflfamilies.com/ .

How an Abuse Counselor Supervisor Will Make a Difference

This is professional work supervising and the directing the work of intake counselors at the Florida Abuse Hotline. The incumbent monitors counselor performance and productivity to ensure the quality of reports and non-reports, appropriate distribution of work, and staff scheduling, ensuring that performance outcomes are met. The supervisor has the responsibility and authority to recommend actions on all personnel matters, including discipline, hiring, and termination. Ensures that all subordinate employees obtain training and development opportunities to achieve successful performance. May be required to serve on committees, task forces, or other teams as needed to complete special projects

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Required: Current or Former Abuse Counselor (including Abuse Hotline Intake Assessment experience outside of Florida) with at least 1 year experience (OR)2 Years or more of Outside Supervisory Experience

Preferred: Bachelor’s Degree or higher from an accredited college or university

Specific Responsibilities

• Monitors and directs the work of intake counselors.
• Plans workloads, workflow, deadlines, work objectives, and time utilization with employees to ensure the most effective use of resources.
• Motivates employees to achieve and improve the quality and quantity of work performed.
• Reviews assessments of reports and non-reports through call monitoring and other techniques, provides direction to ensure appropriateness, clarity, quality, and thoroughness.
• Facilitates and participates in a variety of staffing, including child and adult death cases.
• Communicates on a regular basis with employees both individually and in staff meetings. Advises employees of all policy and procedure changes. Provides guidance to counselors by coaching, motivating, training, and other staff development activities.
• Performs other related work as required.

Knowledge, Skills, and Abilities

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing and basic investigative techniques.
• Knowledge of theories and practices in child and adult protection, counseling, social work, investigations or education.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills and make decisions independently.
• Ability to conduct thorough assessments via telephone and analyze information.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
• Ability to provide guidance and assistance to persons in crisis.
• Ability to assess for indicators of abuse, neglect, or abandonment of children to begin the determination of a child being Safe or Unsafe.
• Ability to assess risk factors for indicators of abuse, neglect, or exploitation of vulnerable adults.
• Effective communication skills, both written and verbal.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize personal computer systems and associated applications, including Microsoft® Word.
• Ability to monitor and assess employee performance consistently and equitably.
• Knowledge of web-based applications.
• Ability to report to work during natural disasters as essential personnel.
• Ability to work non-traditional work hours.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• This position may require evening, night, and weekend hours. It has also been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
• SELECTIVE SERVICE:Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.Verification of Selective Service registration will be conducted prior to hire.For more information, please visit the SSS website: http://www.sss.gov .We hire only U.S. citizens and lawfully authorized alien workers.

BACKGROUND SCREENING REQUIREMENT:It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Background checks will also include an Abuse Check.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

MIAMI, FL, US, 33055 MIAMI, FL, US, 33101 MIAMI, FL, US, 33122 MIAMI, FL, US, 33125 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 MIAMI, FL, US, 33128 MIAMI, FL, US, 33130 MIAMI, FL, US, 33131 MIAMI, FL, US, 33132 MIAMI, FL, US, 33134 MIAMI, FL, US, 33135 MIAMI, FL, US, 33136 MIAMI, FL, US, 33137 MIAMI, FL, US, 33138 MIAMI, FL, US, 33142 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 MIAMI, FL, US, 33147 MIAMI, FL, US, 33150 MIAMI, FL, US, 33155 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 MIAMI, FL, US, 33165 MIAMI, FL, US, 33166 MIAMI, FL, US, 33169 MIAMI, FL, US, 33172 MIAMI, FL, US, 33173 MIAMI, FL, US, 33174 MIAMI, FL, US, 33175 MIAMI, FL, US, 33176 MIAMI, FL, US, 33177 MIAMI, FL, US, 33178 MIAMI, FL, US, 33181 MIAMI, FL, US, 33183 MIAMI, FL, US, 33184 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33194 MIAMI, FL, US, 33199 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.