AAA Client Advocate

Western Arizona Council of Governments (WACOG)

Bullhead City (AZ)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Leave

Retirement Plan

Tuition Assistance

Job summary

The Western Arizona Council of Governments (WACOG) is looking for a Client Advocate in Bullhead City, AZ. The role focuses on providing advocacy and assistance to clients, ensuring their independence and safety while documenting activities accurately.

Candidates should have a Bachelor’s degree in social work or a related field, with two years of experience in social or health services preferred. Benefits include health, dental, and vision insurance, retirement plans, and tuition assistance.

Qualifications

Bachelor’s degree in social work, psychology, counseling, nursing, or other closely related fields.
Two years of experience in social or health services.
Preferred five years of social work experience with seniors and disabled individuals.

Responsibilities

Perform in-home needs assessments and develop client-centered Plans of Care.
Obtain and maintain Community Health Worker Certification.
Act as a liaison between clients and community agencies.

Skills

Community resource knowledge

Counseling skills

Multitasking

Organizational skills

Adaptability

Education

Bachelor's degree in social work, psychology or related fields

CHW Certification

Tools

Microsoft Office

Job description

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) recognizes and appreciates the strengths of our workforce. We strive to provide a professional and supportive environment where employees can achieve their career goals. The WACOG workforce is encouraged to focus on their strengths and abilities to reach their full potential.

WACOG is the Area Agency on Aging for Mohave, La Paz and Yuma Counties that focuses on helping older adults, adults with disabilities, and their family caregivers to live with dignity and independence in their homes and communities. As a leader in quality care coordination and caregiver programs in the area, WACOG is a champion of evidence-based and evidence-informed practices that help older adults maximize their quality of life as they age.

About This Role

Under general supervision, provide advocacy and assistance to clients and their caregivers to maintain client independence and safety while properly documenting activity in applicable systems.

What You’ll Do

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Proactively perform in-home needs assessment, determine eligibility, and develop client centered Plan of Care in accordance to State and Federal guidelines, the Area Agency on Aging, Department of Aging and Adult Services, and the Older Americans Act.
Obtain and Maintain Community Health Worker Certification. Complete required Continuing Education Units; 24 every two years with preapproved costs paid by WACOG.
Collaborate with WACOG staff and providers to ensure services are provided and follow-up as needed.
Act as a liaison between client and community agencies; promote services, educate clients, encourage utilization of available services, and assist in completing applications for these services within the WACOG portfolio as well as other community-based organizations, as allowed.
Prepare and maintain current and accurate files, enter data and/or download client data into relevant software programs.
Perform thorough periodic reviews and assessments in a timely manner for the continuum of care.
Create, maintain, and submit regular reports such as vehicle and log sheets.
Actively participate in trainings, staff meetings and monthly client staffing. Regularly complete in-service training related to your role as a Client Advocate.
Provide professional customer service to clients, area agencies and other WACOG staff to provide efficient services, address questions, and handle concerns in a proactive manner.
Regular travel within WACOG service area, including overnight stays as needed; additional travel may be required.
Maintain reliable and predictable attendance; work outside of standard business hours as needed.
Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG.
Perform other duties as necessary to carry out the administrative/programmatic goals and objectives of WAGOG and/or department.

Requirements

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in social work, psychology, counseling, nursing, or other closely related fields.

Two years experience in social or health services.

Preferred Education And Experience

Minimum of five years social work experience working with seniors and disabled individuals.

CHW Certification within six months.

Other Requirements

Current AZ DPS Fingerprint Clearance Card/ Criminal History Affidavit/Central Registry Background Check.

Comfortable working in a fast-paced, high-energy environment.

Ability to secure and maintain a driver’s license valid in the state of Arizona. Will be required to drive an agency vehicle. Employees authorized to operate a private vehicle for WACOG business are required to carry liability insurance minimums. For purposes of vehicle insurance, minimum 21 years of age.

Nice To Haves

KNOWLEDGE/SKILLS/ABILITIES (KSAs)

Working knowledge of community resources, with the ability to remain current and up to date.
Ability to navigate relevant software applications, with proficiency in Microsoft Office products.
Knowledge and experience working with individuals with disabilities, seniors, and low-income populations in a community-based setting.
Ability to counsel clients on a variety of topics, including available resources, services, and care management tailored to individual needs.
Strong organizational skills, with the ability to self-manage, multitask, and prioritize assigned work.
Knowledge of and respect for diversity, with the ability to adapt approach and communication accordingly.
Ability to think creatively to identify appropriate resources and determine the most effective assistance for clients’ individual needs.
Ability and willingness to learn and apply medical terminology and acronyms.

Benefits